Head of 24/7 Tech-Enabled Care Operations

Scottish Federation of Housing Associations; Glasgow; On-site; GBP 38,838 - 41,739; Full time

Benefits offered by this job

Competitive salary

Enhanced pension scheme

Generous annual leave

Occupational Sick Pay

Family Friendly Policies

Health care benefit plan

Cycle-to-Work scheme

Employee Assistance Programme

Job summary

A leading Independent Living organization in Scotland seeks an Operational Manager to lead the BR24 Alarm Receiving Centre. The role involves overseeing a 24/7 service, driving technological enhancements, and ensuring exceptional, person-centred outcomes. Ideal candidates will have strong leadership experience in operational fields and be adept at managing high-pressure situations. Benefits include a competitive salary, enhanced pension scheme, and generous annual leave.

Qualifications

• Strong leadership experience in operational or care environments.
• Ability to guide teams through busy situations with confidence.
• Comfortable with change and digital transformation.

Responsibilities

• Lead and develop Emergency Call Advisors.
• Ensure smooth daily operations with a focus on quality.
• Drive technology-enhanced service in line with strategic direction.

Skills

Leadership experience

High-pressure decision-making

Compassionate communication

Innovation and digital transformation

Customer outcome focus

Job description

A leading Independent Living organization in Scotland seeks an Operational Manager to lead the BR24 Alarm Receiving Centre. The role involves overseeing a 24/7 service, driving technological enhancements, and ensuring exceptional, person-centred outcomes. Ideal candidates will have strong leadership experience in operational fields and be adept at managing high-pressure situations. Benefits include a competitive salary, enhanced pension scheme, and generous annual leave.