Head of 24/7 Tech-Enabled Care Operations

Scottish Federation of Housing Associations; Glasgow; Presencial; GBP 38 838 - 41 739; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Enhanced pension scheme

Generous annual leave

Occupational Sick Pay

Family Friendly Policies

Health care benefit plan

Cycle-to-Work scheme

Employee Assistance Programme

Resumo da oferta

A leading Independent Living organization in Scotland seeks an Operational Manager to lead the BR24 Alarm Receiving Centre. The role involves overseeing a 24/7 service, driving technological enhancements, and ensuring exceptional, person-centred outcomes. Ideal candidates will have strong leadership experience in operational fields and be adept at managing high-pressure situations. Benefits include a competitive salary, enhanced pension scheme, and generous annual leave.

Qualificações

• Strong leadership experience in operational or care environments.
• Ability to guide teams through busy situations with confidence.
• Comfortable with change and digital transformation.

Responsabilidades

• Lead and develop Emergency Call Advisors.
• Ensure smooth daily operations with a focus on quality.
• Drive technology-enhanced service in line with strategic direction.

Conhecimentos

Leadership experience

High-pressure decision-making

Compassionate communication

Innovation and digital transformation

Customer outcome focus

Descrição da oferta de emprego

A leading Independent Living organization in Scotland seeks an Operational Manager to lead the BR24 Alarm Receiving Centre. The role involves overseeing a 24/7 service, driving technological enhancements, and ensuring exceptional, person-centred outcomes. Ideal candidates will have strong leadership experience in operational fields and be adept at managing high-pressure situations. Benefits include a competitive salary, enhanced pension scheme, and generous annual leave.