BR24 Operations Manager (x2)

Scottish Federation of Housing Associations; Glasgow; On-site; GBP 38,838 - 41,739; Full time

Benefits offered by this job

Competitive salary

Enhanced pension scheme

Generous annual leave

Occupational Sick Pay

Family Friendly Policies

Health care benefit plan

Cycle-to-Work scheme

Employee Assistance Programme

Job summary

A leading Independent Living organization in Scotland seeks an Operational Manager to lead the BR24 Alarm Receiving Centre. The role involves overseeing a 24/7 service, driving technological enhancements, and ensuring exceptional, person-centred outcomes. Ideal candidates will have strong leadership experience in operational fields and be adept at managing high-pressure situations. Benefits include a competitive salary, enhanced pension scheme, and generous annual leave.

Qualifications

• Strong leadership experience in operational or care environments.
• Ability to guide teams through busy situations with confidence.
• Comfortable with change and digital transformation.

Responsibilities

• Lead and develop Emergency Call Advisors.
• Ensure smooth daily operations with a focus on quality.
• Drive technology-enhanced service in line with strategic direction.

Skills

Leadership experience

High-pressure decision-making

Compassionate communication

Innovation and digital transformation

Customer outcome focus

Job description

Full time (35hrs/week), Monday - Friday, £38,838 - £41,739 per annum (pro-rata for part time)

Job Type

Full Time

Lead Scotland’s Most Ambitious Transformation in Technology-Enabled Care

Bield is at the forefront of redefining Independent Living in Scotland. Through our organisation-wide Independent Living Strategy and the national shift toward proactive, technology-enabled support, BR24 stands as a core pillar of this ambitious change. This is an incredible time to join us as we modernise our service model and build a future where vulnerable adults can live confidently and independently at home.

The Opportunity

We are looking for an inspiring, strategic and operationally strong Operational Manager to lead the BR24 Alarm Receiving Centre during a period of sector-wide transformation. You will bring leadership, innovation and calm, ensuring our people, systems and processes come together to deliver exceptional, person-centred outcomes.

Key Responsibilities

• Lead and develop Emergency Call Advisors across a 24/7 service environment
• Ensure the smooth running of daily operations with a strong customer, quality and performance focus
• Drive a proactive, safety-led, technology-enhanced service in line with Bield’s strategic direction
• Build strong partnerships across Bield, local authorities, health and care partners, and digital providers
• Play a key role in modernising and embedding new systems, including proactive call models and digital ARC delivery
• Provide confident decision-making in high-pressure situations
• Support colleagues through change and embed a culture of continuous improvement

Hours of Work

Hours of Work: 35 hours per week, working on a rolling 2-week rota.

• Week 1: Monday - Friday, 8.00 am - 4.00 pm
• Week 2: Monday - Friday, 11.00 am - 7.00 pm

Operations Manager role requires flexibility to meet service needs and provide visible leadership. The working pattern typically includes:

• Full-time hours: 35 hours per week
• Participation in on-call when required, shared across the management team
• Occasional evening or weekend presence during periods of service need or change implementation

Our Benefits

• Competitive salary, reviewed annually
• Enhanced pension scheme
• Generous annual leave entitlement
• Occupational Sick Pay
• Family Friendly Policies
• Health care benefit plan and access to a credit union
• Cycle-to-Work scheme
• Employee Assistance Programme
• Full Disclosure costs covered

This is a key leadership role in a service that is central to Scotland’s future model of Independent Living. If you want to shape service delivery, lead impactful change and support older people to live the life they choose, this is your opportunity.

About You

• Have strong leadership experience in operational, telecare, housing, health, or care environments
• Can guide teams through busy, high-pressure situations with confidence and empathy
• Are comfortable with change, innovation and digital transformation
• Have excellent communication skills and a calm, collaborative approach
• Are motivated by delivering high-quality customer outcomes and improving services
• Bring authenticity, resilience and a passion for independent living

Interviews are expected to take place 26th and 27th of January 2026.

Employment will start with a 3-week training period, followed by ongoing individual tailored support to ensure success in the role.

Alternative Format

If you require this information in an alternative format, please contact us using the details above.

This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application. You will be required to complete a Level 2 Disclosure check with Disclosure Scotland.

Disability Confident

Bield is a proud disability confident accredited employer. As users of the disability symbol, we guarantee to interview all disabled applicants who meet the vacancy minimum criteria. In order to help you succeed, we will make all required reasonable adjustments to facilitate your inclusion during our recruitment and selection process. Adjustments will vary from person to person; if you wish to discuss how Bield can support you throughout the recruitment process, please email [e-mail] and a member of the team will get in touch.

Bield Housing & Care. Scottish Charity no. SC006878 I Property Factor PF000146