Head Housekeeper - Harrogate

Grantley Hall; Harrogate; Sur place; GBP 45 000 - 60 000; Plein temps

Résumé du poste

Grantley Hall in Harrogate, United Kingdom, is seeking a Head of Housekeeping to lead and develop a diverse team while maintaining exceptional cleanliness across a luxury hotel environment.

You will drive standards, manage inventory and budgets, and collaborate with front-of-house, maintenance and events teams to ensure a seamless guest experience. A strong leadership background in UK hospitality is essential.

Qualifications

• Minimum of 5+ years in senior housekeeping roles, preferably within luxury hotels or country houses in the United Kingdom.

Responsabilités

• Lead, motivate and develop a diverse team of housekeepers, ensuring clear communication and workload distribution.
• Uphold and improve cleaning standards to meet high guest expectations.
• Manage inventory, procurement and budgeting for housekeeping supplies and activities.
• Collaborate with front of house, maintenance and events teams for seamless service delivery.
• Implement health, safety and environmental policies in line with UK regulations.
• Drive continuous improvement initiatives and adopt new techniques and sustainable practices.
• Monitor guest feedback and respond promptly to uphold guest satisfaction.
• Prepare regular reports on performance, occupancy trends and quality audits for senior management.

Description du poste

• Lead, motivate and develop a diverse team of housekeepers, ensuring clear communication, active listening to ideas and opinions, and a balanced approach to workload distribution.
• Uphold and continuously improve cleaning standards, guaranteeing every guest area meets the high standards expected by our clientele.
• Manage inventory, procurement and budgeting for all housekeeping supplies, demonstrating accountability and transparency in financial stewardship.
• Collaborate closely with front of house, maintenance and events teams to ensure seamless service delivery and a cohesive guest experience.
• Implement health, safety and environmental policies in line with UK regulations, promoting a safe and honest workplace.
• Drive continuous improvement initiatives, encouraging curiosity and boldness in adopting new techniques, technologies and sustainable practices.
• Monitor guest feedback and respond promptly, reinforcing our customer commitment and putting the guest's needs at the forefront of every decision.
• Prepare regular reports on performance, occupancy trends and quality audits, providing clear and honest communication to senior management.
  Proven experience (typically 5+ years) in senior housekeeping roles within luxury hotels, country houses or comparable hospitality settings in the United Kingdom.
• Strong leadership and people management skills, with a track record of fostering collaboration, diversity and a supportive team culture.
• Excellent organisational abilities and a keen eye for detail, ensuring high standards are consistently met.
• Demonstrated accountability and honesty in managing budgets, inventories and staff performance.
• Effective communication skills, both written and verbal, with the ability to listen to and act on feedback from staff and guests.
• Bold, curious mindset with a passion for continuous improvement and innovation in housekeeping practices.
• Knowledge of UK health, safety and environmental regulations relevant to hospitality housekeeping.
• Customer focused attitude, consistently putting the guest first and delivering exceptional service.