Head Housekeeper

Daniel Thwaites; Whiteley; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

28 days annual leave

Tips paid regularly

Stream earnings access

Gym & spa discounts

Employee discounts

Employee assistance programme

Enhanced parental pay

Apprenticeships available

Pension and life assurance

Training programmes

Supportive work environment

Job summary

Daniel Thwaites is seeking a Head Housekeeper to lead our busy housekeeping team and ensure thousands of guests enjoy immaculate rooms and memorable stays. You will set standards for cleanliness and presentation, mentor staff, and respond to guest requests with professionalism.

The role requires supervisory or management experience in housekeeping and a proactive, hands-on approach to supporting the team, with focus on delivering outstanding guest experiences.

Qualifications

• Experience leading housekeeping teams.
• Strong attention to cleanliness and presentation.
• Ability to communicate effectively at all levels.

Responsibilities

• Implementation of the required standards of cleanliness and presentation of rooms
• Mentor your team to ensure high standards and attention to detail
• Responding to guest requests and issues in a professional manner and rectify problems quickly
• Ensuring the team complete work within set time frames
• Ensuring property procedures are followed by the team
• Carrying out induction and training of new team members
• Control of stock ordering and linen management
• Hands-on support to the team as required
• Maintain high standards to leave a lasting impression on guests

Skills

Leadership

Team management

Attention to detail

Calm under pressure

Communication

Job description

As Head Housekeeper, you will lead our busy Housekeeping team and ensure thousands of guests experience wonderful stays in immaculate rooms Your day to day;

• Implementation of the required standards of cleanliness and presentation of rooms
• Mentor your team to ensure they provide the highest standards and attention to detail at all times
• Responding to guest requests and issues in a professional manner and rectifying any problems as soon as possible
• Ensuring the team are completing their work within a set time frame.
• Ensuring the property procedures are followed by the team
• Carrying out induction and training of new team members
• Control of stock ordering and linen management
• Hands on to support the team as required
• The standards of our bedrooms will leave a lasting impression on our guests, as Head Housekeeper, you will need a keen eye for detail and enjoy meeting targets

You will need to be able to communicate on all levels, including to your team and across the wider property You will need to keep calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride If you are passionate about delivering meticulous standards and can motivate others to do this, then this could be the role for you Ideally you will have previous supervisory or management experience, ideally within a Housekeeping function

In return, we are offering a rewarding role with scope for career progression

• 28 days annual leave (rising to 33 days after 5 years)
• Tips paid regularly
• Stream - the ability to access up to 40% of your earnings as you earn them
• Free use of local gym facilities and discounted spa treatments at our sister property, North Lakes Hotel
• Generous employee discounts in food, beverage and accomodation in our beautiful properties across the country
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Pension and Life assurance and access to hight street perks
• Bespoke training programmes accessible for all
• An engaging and supportive work environment