Head Housekeeper

Thwaites; Fareham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

28 days annual leave (rising to 33)

Tips paid regularly

Stream access to up to 40% of earnings

Free gym facilities & discounted spa

Employee discounts across properties

Employee Assistance Programme

Enhanced maternity/paternity pay

Apprenticeships available

Pension and Life assurance

High street perks

Bespoke training programmes

Engaging and supportive environment

Job summary

Thwaites in Fareham is seeking a Senior Head Housekeeper with at least 3 years’ experience in a 4-star hotel. You will lead a busy housekeeping team and ensure guests experience immaculate rooms and memorable stays.

Responsibilities include implementing standards, mentoring staff, responding to guest requests, and managing budgets, forecasting, and a P&L report. You will need flexibility with shifts as the property operates daily.

Qualifications

• 3+ years in a similar Head Housekeeper role.
• Experience in a 4-star hotel with ~171 bedrooms.
• Strong eye for detail and ability to manage budgets and forecasts.

Responsibilities

• Implement cleanliness and presentation standards for all rooms.
• Lead and mentor housekeeping team to deliver high standards.
• Address guest requests professionally and resolve issues quickly.
• Ensure tasks are completed within set timeframes.
• Ensure property procedures are followed by the team.
• Induct and train new team members.
• Oversee stock ordering and linen management.
• Provide hands-on support to the team as needed.

Skills

People management

Team leadership

Budgeting

Forecasting

P&L reporting

Attention to detail

Job description

We are looking for a Senior Head Housekeeper with at least 3 years’ experience in a 4-star Hotel with a similar size of 171 bedrooms. The standards need to be exceptional and an eye for detail while understanding budgets, forecasting, and a P&L report.

As Head Housekeeper, you will lead our busy Housekeeping team and ensure thousands of guests experience wonderful stays in immaculate rooms.

Your day to day;

• Implementation of the required standards of cleanliness and presentation of rooms
• Mentor your team to ensure they provide the highest standards and attention to detail at all times
• Responding to guest requests and issues in a professional manner and rectifying any problems as soon as possible
• Ensuring the team are completing their work within a set time frame.
• Ensuring the property procedures are followed by the team
• Carrying out induction and training of new team members
• Control of stock ordering and linen management
• Hands on to support the team as required

Who we are looking for;

The standards of our bedrooms will leave a lasting impression on our guests, as Head Housekeeper, you will need a keen eye for detail and enjoy meeting targets.

You will need to be able to communicate on all levels, including to your team and across the wider property.

You will need to keep calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride.

If you are passionate about delivering meticulous standards and can motivate others to do this, then this could be the role for you.

Ideally you will have previous supervisory or management experience, ideally within a Housekeeping function.

Our business is open all day every day, so you will need to be flexible with the times you can work.

In return, we are offering a rewarding role with scope for career progression

• 28 days annual leave (rising to 33 days after 5 years)
• Tips paid regularly
• Stream - the ability to access up to 40% of your earnings as you earn them
• Free use of local gym facilities and discounted spa treatments at our sister property, North Lakes Hotel
• Generous employee discounts in food, beverage and accomodation in our beautiful properties across the country
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Pension and Life assurance and access to hight street perks
• Bespoke training programmes accessible for all
• An engaging and supportive work environment