Head Housekeeper

Grantley Hall; Risplith; Sur place; GBP 45 000 - 65 000; Plein temps

Résumé du poste

Grantley Hall is seeking a senior housekeeping leader to guide a diverse team and uphold luxury standards across guest areas. The role emphasizes budget management, cross-team collaboration, and ongoing safety initiatives.

The candidate should bring 5+ years in senior housekeeping within luxury hospitality in the UK, with a proven track record in driving improvements and delivering exceptional guest experiences.

Qualifications

• Proven experience (typically 5+ years) in senior housekeeping roles within luxury hotels, country houses or comparable hospitality settings in the United Kingdom.
• Strong leadership and people-management skills with a collaborative, diverse team culture.
• Excellent organisational abilities and keen eye for detail.
• Knowledge of UK health, safety and environmental regulations relevant to hospitality.
• Strong budgeting, procurement and inventory management capabilities.
• Customer-focused attitude with a guest-first mindset.

Responsabilités

• Lead, motivate and develop a diverse team of housekeepers, ensuring clear communication and balanced workload distribution.
• Uphold cleaning standards ensuring guest areas meet high standards.
• Manage inventory, procurement and budgeting for housekeeping supplies.
• Collaborate with front-of-house, maintenance and events teams to ensure seamless service.
• Implement health, safety and environmental policies in line with UK regulations.
• Drive continuous improvement initiatives in housekeeping practices.
• Monitor guest feedback and respond promptly to guest needs.
• Prepare regular reports on performance, occupancy trends and quality audits for senior management.

Connaissances

Leadership

People management

Budgeting

Communication

Customer service

Team development

Health & safety compliance

Continuous improvement

Description du poste

• Lead, motivate and develop a diverse team of housekeepers, ensuring clear communication, active listening to ideas and opinions, and a balanced approach to workload distribution.
• Uphold and continuously improve cleaning standards, guaranteeing every guest area meets the high standards expected by our clientele.
• Manage inventory, procurement and budgeting for all housekeeping supplies, demonstrating accountability and transparency in financial stewardship.
• Collaborate closely with front-of-house, maintenance and events teams to ensure seamless service delivery and a cohesive guest experience.
• Implement health, safety and environmental policies in line with UK regulations, promoting a safe and honest workplace.
• Drive continuous improvement initiatives, encouraging curiosity and boldness in adopting new techniques, technologies and sustainable practices.
• Monitor guest feedback and respond promptly, reinforcing our customer commitment and putting the guest's needs at the forefront of every decision.
• Prepare regular reports on performance, occupancy trends and quality audits, providing clear and honest communication to senior management.
  Proven experience (typically 5+ years) in senior housekeeping roles within luxury hotels, country houses or comparable hospitality settings in the United Kingdom.
• Strong leadership and people-management skills, with a track record of fostering collaboration, diversity and a supportive team culture.
• Excellent organisational abilities and a keen eye for detail, ensuring high standards are consistently met.
• Demonstrated accountability and honesty in managing budgets, inventories and staff performance.
• Effective communication skills, both written and verbal, with the ability to listen to and act on feedback from staff and guests.
• Bold, curious mindset with a passion for continuous improvement and innovation in housekeeping practices.
• Knowledge of UK health, safety and environmental regulations relevant to hospitality housekeeping.
• Customer-focused attitude, consistently putting the guest first and delivering exceptional service.

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