Assistant Head Housekeeper

WGC Ltd.; Greater London; On-site; GBP 26,208 - 32,032; Full time

Benefits offered by this job

Fixed hours contract

Flexible working hours

Life Insurance

Free access to Doctor and Legal helpline

Counselling/Wellbeing Support Service

Discounts from top retailers

Training budget

Discounted hotels and flights

Employee Assistance Programme

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Job summary

WGC Ltd. is hiring an Assistant Head Housekeeper in Hayes, Greater London. This role focuses on maintaining high housekeeping standards and ensuring efficiency across room cleaning operations. Candidates should have previous experience in housekeeping and possess strong customer service skills.

The position offers an hourly rate of £14.00, fixed hours, and various employee benefits including an annual training budget up to £10,000, life insurance, and flexible working hours. WGC is committed to diversity and welcomes candidates from all backgrounds.

Qualifications

• Previous experience in a housekeeping environment.
• Ability to deliver consistent service in challenging scenarios.
• Eagerness to join a company with strong development potential.

Responsibilities

• Check rooms per company standard.
• Improve productivity and efficiency of room cleaning.
• Analyse guest data for resources planning.
• Maintain communication with team members.
• Enhance guest satisfaction.
• Adhere to Health and Safety policies.
• Recruit and manage team performance.
• Deliver and exceed financial targets.
• Manage expenditure and payroll within budgets.
• Participate in training to enhance skills.
• Resolve routine challenges.

Skills

Housekeeping experience

Customer service skills

Team management

Health and Safety knowledge

Job description

Assistant Head Housekeeper – Soul Southall, FF Propco 2 Limited – 27 Uxbridge Road, Hayes, UB4 0UG.

Rate: £14.00 per hour. Hours: Guaranteed Hours Each Week.

Benefits

• Fixed hours contract available
• Flexible hours to suit you
• Life Insurance
• Free access to Doctor and Legal helpline
• Counselling/Wellbeing Support Service
• Discounts from 50 top retailers
• Training budget up to £10,000 per year with unlimited career progression
• Discounted hotels and flights
• Employee Assistance Programme, including HSF Assist
• Low‑cost health insurance
• Full workplace pension scheme
• 28 days holiday

About WGC

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

Key Responsibilities

• Check rooms per company standard
• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

Candidate Profile

Previous experience in a housekeeping environment and the ability to deliver a consistent level of service in a challenging environment is required. Candidates should be eager to join a business that offers exceptional development and potential to progress.

Development Opportunities

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.

Equal Opportunity & Diversity

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer. Please let us know if you require any support or reasonable adjustments during the application or interview process.

Legal Information

Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829. WGC Ltd is registered with UK Information Commissioner’s Office (ICO), registration number: ZA104215.