Head Housekeeper

WGC Ltd.; Aberdeen City; On-site; GBP 37,800 - 46,200; Full time

Benefits offered by this job

Life Insurance

Discounts from 50 top retailers

28 days holiday

Employee Assistance Programme

Job summary

A leading outsourced hotel services company in the UK seeks a Head Housekeeper to oversee housekeeping operations, improve team productivity, and enhance guest satisfaction. The role includes team management, financial oversight, and training opportunities. Ideal candidates will have previous housekeeping experience and a passion for career progression.

Qualifications

• Previous experience in a housekeeping environment is essential.
• Ability to deliver consistent service in challenging conditions.
• Commitment to personal and professional development.

Responsibilities

• Improve productivity and efficiency of room cleaning.
• Analyse guest data to plan resources and materials.
• Maintain communication with hotel management and suppliers.
• Identify ways to enhance Guest Satisfaction.
• Recruit, train, and monitor team performance.
• Ensure financial targets and budgets are met.

Skills

Housekeeping experience

Team management

Communication

Problem-solving

Job description

Overview

Location: Crowne Plaza London Kings Cross, 1 Kings Cross Road, London, WC1X 9HX.

Rate: £42000. Hours: Guaranteed Hours Each Week.

Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of up to £10,000 per year with unlimited career progression.

About the Role

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year. In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day-to-day running of the housekeeping department.

In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.

Benefits

• Life Insurance
• DiscountStore with discounts from ASDA, O2 & more
• Discounted hotels and flights
• Employee Assistance Programme, Includine HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

Responsibilities

• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Exec Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

Qualifications and Experience

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

Diversity and Inclusion

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

Application

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