Housekeeping Manager

Another-Place-the-Lake; Penrith; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Monthly tips

Free paddleboarding hire

Discounts for family and friends

Team social events

Employee discounts on meals

Free on-site parking

Job summary

Another Place, The Lake – a lakeside hotel in Ullswater, Cumbria – is seeking a Head Housekeeper to lead the housekeeping team and uphold our high standards across bedrooms, public areas and back-of-house spaces. You’ll plan daily staffing, manage budgets, work with external laundry, and ensure a superb guest experience with attention to detail and calm leadership.

Join a beautiful location with sustainability values and clear opportunities for career progression within our expanding group.

Qualifications

• A minimum of two years' experience as a Head Housekeeper or Housekeeping Manager in a similar hotel or hospitality environment.
• Strong experience of leading and motivating a housekeeping team.
• Experience working with an external laundry provider is desirable.
• A good understanding of hotel housekeeping standards, room inspections and deep cleaning.
• Excellent attention to detail, organisation and time management.
• Strong communication skills and a supportive, approachable management style.
• The ability to delegate effectively, prioritise and manage competing demands in a busy hotel.
• The confidence to work independently, use your own initiative and remain calm under pressure.
• Basic IT skills and the ability to complete the administration required for the role.
• A flexible, hardworking and responsible approach.
• A genuine customer service focus and an understanding of the important role Housekeeping plays in the guest experience.

Responsibilities

• Leading and supporting our Housekeeping team, ensuring everyone has the training and support they need.
• Maintaining consistently high standards across bedrooms, public areas and back-of-house spaces, in line with our brand standards and procedures.
• Overseeing room checks, deep cleaning and bedroom readiness, ensuring our guests arrive to beautifully presented spaces.
• Planning daily staffing and workloads to reflect the needs of the business, while supporting the team when required.
• Working closely with Maintenance and our external laundry provider to ensure rooms, linen, equipment and supplies are well maintained and available.
• Ensuring the department follows all relevant Health & Safety, COSHH and fire procedures, with appropriate checks and risk assessments in place.
• Supporting recruitment, induction, training and development within your team.
• Managing the department within agreed budgets and supporting our sustainability and purchasing policies.
• Encouraging your team to think responsibly about resources, waste and purchasing, and engage with our B Corp initiatives.
• Working closely with other departments to ensure Housekeeping contributes to a smooth and exceptional guest experience.

Skills

Leadership

Team motivation

Delegation

Communication

Time management

Attention to detail

Customer service

Flexibility

Calm under pressure

IT basics

Proactive

Tools

External laundry coordination

Job description

Head Housekeeper | Another Place, The Lake | Housekeeping

Offering monthly tips, free paddleboarding hire and discounted hotel stays for family and friends.

Another Place, The Lake - a place to take your hospitality career to new heights.

Set within 18 acres of the Lake District National Park, on the shores of Ullswater with views across the lake and fells, Another Place, The Lake is a place to relax, explore, eat well and make the most of the outdoors.

For our guests, feeling cared for, looked after and welcome is at the heart of our active approach to relaxation, and our Housekeeping team plays a huge part in creating this feeling. From beautifully presented bedrooms and spotless bathrooms to immaculate public and shared spaces, every detail matters and it’s our people who make it happen.

Our Head Housekeeper Role

We're looking for an experienced Head Housekeeper to lead our team and take pride in maintaining the high standards our guests experience throughout their stay.

You’ll enjoy working with people, bringing your team together and understanding the important role Housekeeping plays in creating an exceptional guest experience.

You’ll notice the little details, stay calm when things get busy and take a practical, hands-on approach to the role. You’ll be just as comfortable leading your team and organising the day as you are stepping in to support them when needed.

As our Head Housekeeper you'll be:

• Leading and supporting our Housekeeping team, ensuring everyone has the training and support they need.
• Maintaining consistently high standards across bedrooms, public areas and back-of-house spaces, in line with our brand standards and procedures.
• Overseeing room checks, deep cleaning and bedroom readiness, ensuring our guests arrive to beautifully presented spaces.
• Planning daily staffing and workloads to reflect the needs of the business, while supporting the team when required.
• Working closely with Maintenance and our external laundry provider to ensure rooms, linen, equipment and supplies are well maintained and available.
• Ensuring the department follows all relevant Health & Safety, COSHH and fire procedures, with appropriate checks and risk assessments in place.
• Supporting recruitment, induction, training and development within your team.
• Managing the department within agreed budgets and supporting our sustainability and purchasing policies.
• Encouraging your team to think responsibly about resources, waste and purchasing, and engage with our B Corp initiatives.
• Working closely with other departments to ensure Housekeeping contributes to a smooth and exceptional guest experience.

The skills you’ll be sharing with us:

• A minimum of two years' experience as a Head Housekeeper or Housekeeping Manager in a similar hotel or hospitality environment.
• Strong experience of leading and motivating a housekeeping team.
• Experience working with an external laundry provider is desirable.
• A good understanding of hotel housekeeping standards, room inspections and deep cleaning.
• Excellent attention to detail, organisation and time management.
• Strong communication skills and a supportive, approachable management style.
• The ability to delegate effectively, prioritise and manage competing demands in a busy hotel.
• The confidence to work independently, use your own initiative and remain calm under pressure.
• Basic IT skills and the ability to complete the administration required for the role.
• A flexible, hardworking and responsible approach.
• A genuine customer service focus and an understanding of the important role Housekeeping plays in the guest experience.

Experience of working with external suppliers, knowledge of COSHH and experience of training teams in housekeeping procedures would be particularly valuable.

What we can offer in return

• A relaxed, professional place to work in a beautiful location, right on the shores of Ullswater.
• Monthly team tips.
• Free paddleboarding hire and equipment use.
• Team social events throughout the year.
• Discounts for you, your friends and family to eat at our restaurants, with 50% off on duty.
• Team discounts on treatments in Swim Club.
• Special rates for you, your friends and family to stay at Another Place hotels, SeaSpace and Watergate Bay Hotel.
• Free on-site parking.
• Team bus service running daily between Penrith station and our hotel and pub.
• Excellent career prospects within an ever-expanding organisation.
• Paid volunteering days (You Days) after 12 months of service, plus your birthday off.
• Team assistance scheme, offering support and advice on topics from mental health to managing your finances.

Life at Another Place, The Lake

Warm hospitality and contemporary comfort meet breathtaking views over Ullswater and the fells at Another Place, The Lake.

Set within 18 acres of the Lake District National Park, we're a place for people who love to move, explore and immerse themselves in the outdoors. You can start your day with a walk along the lakeshore, head into the fells or paddle across the water at the day's end.

Our team brings the experience to life. We believe in creating a supportive, enjoyable place to work, where people can develop their skills, work together and make the most of the incredible surroundings.

Ready to join us?