Head Housekeeper

WGC Ltd.; Birmingham; On-site; GBP 30,000 - 35,000; Full time

Job summary

WGC Ltd., a leading outsourced hotel services company, seeks a Head Housekeeper in Birmingham. This role involves managing the housekeeping department, improving guest satisfaction, and offering extensive career development opportunities. With a competitive salary and a comprehensive benefits package, WGC is committed to diversity and inclusion.

Benefits

Life Insurance

Employee Assistance Programme

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Training budget of up to £10,000 per year

Discounts from top retailers

Qualifications

• Previous experience in a housekeeping environment is essential.
• Ability to deliver consistent service in challenging settings.
• Willingness to participate in training for skill enhancement.

Responsibilities

• Manage and monitor housekeeping team performance.
• Analyze guest data to optimize resources.
• Ensure adherence to Health and Safety policies.

Skills

Team Management

Guest Satisfaction

Health and Safety Compliance

Job description

Ibis Budget Birmingham Airport, Ambassador Road, Birmingham International Airport, Birmingham, B26 3QL
Rate: £30,000 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of up to £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day-to-day running of the housekeeping department.

In return, WGC offers an industry-leading package and is passionate about career progression; we’ll work with you to develop a career plan that includes training, mentoring, and extensive experience outside your current skill set, providing excellent opportunities for advancement.

WGC provides an annual training allowance of up to £10,000, which can be used for WGC Approved Apprenticeships and accredited courses, including English, Maths, IT, and more.

Benefits include:
- Life Insurance
- Discounts from ASDA, O2, and more
- Discounted hotels and flights
- Employee Assistance Programme, including HSF Assist
- Low-cost health insurance
- Full workplace pension scheme
- 28 days holiday

Your role will include:
- Improving productivity and efficiency of room cleaning
- Analyzing guest data to plan resources and materials
- Maintaining strong relationships with GM, Executive Housekeeper, Hotel Team, Housekeeping team, and suppliers
- Identifying ways to improve Guest Satisfaction
- Adhering to Health and Safety policies, keeping work areas organized
- Recruiting, training, managing, and monitoring team performance
- Exceeding financial targets
- Managing expenditure and payroll to meet budgets
- Participating in training to enhance skills
- Solving routine challenges on the job

If you have previous experience in a housekeeping environment, can deliver consistent service in a challenging setting, and seek a role with development and progression opportunities, apply now.

We value diversity, equity, and inclusion, and are committed to a culture that respects everyone. We welcome applicants from all backgrounds and prioritize behaviors over qualifications or experience. We are a Disability Confident Employer. Please inform us if you require support or reasonable adjustments during the application or interview process.

To apply, Upload your CV. Your details will be shared directly with the hiring manager, who will contact you to arrange an interview and discuss potential start dates.

Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829
WGC Ltd is registered with the UK Information Commissioner’s Office (ICO), registration number: ZA104215