Head Housekeeper, Hotel Du Vin

Frasers Hospitality; Birmingham; On-site; GBP 31,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Housekeeping Manager to uphold exceptional room standards. This role is pivotal in creating memorable experiences for guests, ensuring every room meets the highest expectations. You will lead a passionate team, providing training and development opportunities, and enjoy generous benefits including discounted stays and health plans. If you thrive in a fast-paced environment and have a passion for hospitality, this could be your chance to advance your career in a supportive and dynamic setting.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining bills

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary anniversary stays

Employee Assistance Programme

Qualifications

• Experience in housekeeping management and maintaining high standards.
• Strong customer service skills to ensure guest satisfaction.

Responsibilities

• Oversee housekeeping operations and ensure room standards are met.
• Train and develop the housekeeping team for optimal performance.

Skills

Housekeeping Management

Customer Service

Attention to Detail

Education

High School Diploma

Hospitality Management Degree

Tools

Cleaning Equipment

Scheduling Software

Job description

Generous Company Benefits, Training & Development

Job Description

Up to £30,500, Generous Company Benefits, Training & Development, 45 hours a week

Type of contract: Permanent

Location: Birmingham

Too good to ‘turn down’… You are the be all and end all of bedroom standards. You have the final say on whether a room is perfect or not.

Be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

Are high standards second nature to you? Do you love people and making guests smile every day knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of?

As Housekeeping Manager, you and your team set the tone for the visit and ensure that everything has gone above and beyond to maintain the high standards we expect.

We create memories that the guest will never forget. This could be the next step for you into a Senior HOD position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.

Benefits

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your mates jobs!).
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
• We work with Wagestream giving instant access to your pay as it’s earned.
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Plus on completing your probationary period you will be provided with:

• Private Medical Healthcare.
• Bonus Plan based on clear and transparent KPI’s.
• Critical Illness cover.
• Life Assurance.

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels.
• We have moved to a chemical-free cleaning system in our bedrooms and public areas.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Interested?? Click Apply Now

• Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.