Head Housekeeper

TN United Kingdom; Shrewsbury; On-site; GBP 28,000 - 33,000; Full time

Job summary

Join a leading hotel in Scotland as a Head Housekeeper, where you'll ensure a welcoming atmosphere and high cleanliness standards. This hands-on role involves leading a team while actively participating in housekeeping tasks, contributing to guest satisfaction and the hotel's success.

Benefits

Discount on accommodation, food, and beverages

Opportunities for professional development

EyeMed benefits

Cycle Scheme

Employee discount platform

Employee Assistance Programme

Refer a Friend incentive

Qualifications

• Previous experience in housekeeping leadership role.
• Ability to manage a team and maintain cleanliness standards.

Responsibilities

• Oversee housekeeping team and assist with room cleaning.
• Ensure high standards of service and cleanliness.

Skills

Leadership

Organisational Skills

Attention to Detail

Interpersonal Skills

Job description

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Our hotel in Plockton is a home away from home for those looking to explore the stunning northwest Highlands and nearby Hebridean islands including Skye, overlooking the tranquil waters of Loch Carron. Plockton Inn embodies the spirit of Scottish hospitality and seaside charm.

Our Seafood Restaurant serves the freshest seafood straight off the boat, and our bar is popular with locals and tourists, making for a fantastic and fun experience all round. With the great outdoors at your feet, there’s plenty to do during your downtime.

As a member of our team, you'll play a vital role in creating a welcoming atmosphere for guests, ensuring their comfort and satisfaction, and contributing to the overall success of our inn. If you're looking for more than just a job – if you're seeking a fulfilling and enriching experience in one of Scotland's most charming coastal villages – then consider joining us at Plockton Inn. Become part of our team and embark on a journey of hospitality, camaraderie, and unforgettable moments.

The Position

We are currently seeking a dedicated and experienced individual to join our team as Head Housekeeper. Reporting directly to the General Manager, the Head Housekeeper will play a pivotal role in maintaining the cleanliness and presentation of our hotel. This is a hands-on role that involves not only overseeing the housekeeping team but also actively assisting with room cleaning to ensure our guests receive the highest standards of service.

The Person

Beyond the first-class physical modelling of our hotels, we’re also investing in our people. Our vision has four key pillars: our people, our guests, our communities, and our environment. What matters most to us is delivering an authentic experience of the Scottish Highlands to our guests. This can only happen with a strong team that shares our vision.

The ideal candidate will have the following skills and experience:

• Previous experience in a housekeeping leadership role within the hospitality industry, with a proven track record of managing a team and maintaining cleanliness standards.
• Strong leadership and organisational skills, with the ability to effectively delegate tasks and motivate the housekeeping team.
• Excellent attention to detail and a passion for maintaining the cleanliness and appearance of guest rooms and public areas.
• Ability to work efficiently in a fast-paced environment, managing multiple priorities and meeting deadlines.
• A hands-on approach and willingness to lead by example, actively assisting with cleaning tasks as needed.
• Exceptional interpersonal and communication skills, with the ability to liaise effectively with other departments and ensure guest satisfaction.

The Package

Salary £28K dependent on experience plus service charge and company benefits including:

• Discount for you and your family and friends on accommodation, food, and beverages.
• Opportunities for professional development and growth within the company.
• EyeMed benefits.
• Cycle Scheme.
• Employee discount platform providing savings at 130,000 retail and entertainment outlets, including supermarkets, holidays, shopping, and restaurants.
• Employee Assistance Programme.
• Refer a Friend incentive scheme.

About Highland Coast Hotels

We are a collection of unique hotels located along the North Coast 500, with our people at the very heart of what we do. Spirit, warmth, authenticity—that’s what we look for. We encourage curiosity, energy, passion, and fun. Creating experiences that exhilarate and enlighten our guests as we showcase the very best in Highland Hospitality. It’s important to us that we nurture and develop our people to be the very best they can be. Training and career opportunities are on offer, along with fabulous work locations, great rates of pay, flexible hours, and lots of other perks. Find out more at highlandcoasthotels.com.