Head Housekeeper

HC Facility Management Limited; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading facility management company is seeking a site manager to oversee operations in Birmingham. The role involves managing staff, ensuring compliance with standards, and achieving financial targets. Candidates should possess strong leadership and problem-solving skills, with opportunities for career progression and professional development.

Benefits

Personal development plan

Career progression opportunities

Automatic enrollment into a workplace pension scheme

Recognition, incentives, and awards

Up to 28 days paid holidays

Qualifications

• Experience in managing teams and ensuring compliance with standards.
• Strong leadership skills and ability to communicate effectively.
• Demonstrated problem-solving capabilities.

Responsibilities

• Manage wages and productivity targets effectively.
• Recruit and train quality staff to meet operational needs.
• Ensure compliance with legal and health standards.

Skills

Leadership

Problem Solving

Communication

Staff Management

Compliance

Job description

Objective:

To maximize the profitability of the site through achieving PR targets, wages, cleanliness standards, overheads, and other business and financial goals. To ensure site consistency via quality staff recruitment and training, demonstrating effective leadership skills, and adherence to all policies and procedures.

Reports directly to the Multi-site HHK/District manager.

Join us and you will receive:

• A personal development plan to support your induction and a learning & development framework for your career with the company.
• Career progression opportunities.
• Automatic enrollment into a workplace pension scheme.
• Recognition, incentives, and awards.
• Up to 28 days paid holidays.

Commercial responsibilities:

• Manage wages aligned with productivity targets. Review projections regularly to enable accurate scheduling of hours. Organize workload and staff effectively.
• Manage PR performance and take necessary actions to improve.
• Ensure management hours are managed within budget.
• Control overheads by reviewing orders against budget where applicable.
• Maintain cleanliness standards in line with client expectations and customer feedback, ensuring standards are achieved daily for client satisfaction.

Business responsibilities:

• Ensure all company systems are actioned on time and adhered to.
• Recruit quality staff using company systems, professional interviewing techniques, and selection standards to maintain headcount.
• Provide all staff with professional training to meet their job requirements.
• Regularly brief staff on key performance areas.
• Communicate regularly with clients and review feedback daily.
• Ensure all SLAs are being delivered.
• Demonstrate initiative by applying problem-solving approaches to issues under your control.
• Adopt a hands-on approach where necessary to deliver results.
• Maintain a good professional relationship with clients at all times.

Key responsibilities:

• Ensure compliance with all legal standards.
• Meet all Health and Safety requirements to the company's standard and as defined by HASAWA to ensure staff safety.
• Guarantee staff and property security through adherence to company policies and procedures.
• Project a professional image and attitude, following the company uniform policy and standards at all times.
• Ensure staff meet performance standards consistently.
• Adopt a zero-tolerance approach to performance issues.
• Follow all personnel policies and procedures as laid down by the company.
• Perform any other duties as directed by the company.