Head Host

Maison Estelle; Greater London; Hybrid; GBP 29,000 - 49,000; Full time

Benefits offered by this job

Biannual socials

Staff rates & F&B discounts

Birthday day off

Staff meals

Pension & health plan

28 days holiday

Referral bonus

Job summary

Estelle in London is seeking a Head Host to lead the house host team and ensure every member enjoys a warm, personalised experience from pre-arrival to post-visit.

You will manage reservations, assist with enquiries, and uphold Celeste standards with impeccable presentation and proactive guest care.

Qualifications

• Previous host experience in a busy and high-volume hospitality operation.
• Computer literate (MS Office, SevenRooms, CRM systems).
• Planning ability; able to work unsupervised.
• Attention to detail, able to identify mistakes and request clarification.
• Excellent time-management skills; comfortable prioritising what is important during busy periods.
• Excellent communication skills and comfortable talking to colleagues, senior management, and members.
• Strong command of English.
• A genuine passion for hospitality and hosting.

Responsibilities

• Create a warm, welcoming and lasting impression for our members.
• Build genuine relationships with all members.
• Provide genuine, attentive, natural, and friendly service to reflect our standards.
• Answer phone calls, take reservations and follow up promptly.
• Be immaculately presented in the correct uniform.
• Ensure member information is captured on profiles.
• Be aware of VIP members and tailor experiences accordingly.
• Anticipate members' needs and provide personalised service.
• Keep reception area tidy and stocked with materials.
• Make decisions to enhance member experience and resolve complaints.
• Log issues accurately and follow up promptly.

Skills

Host experience

Time management

Communication skills

Attention to detail

English proficiency

Tools

MS Office

SevenRooms

CRM systems

Job description

Who are we?

Celesteis the newest property from the world of Estelle, sister to Maison Estelle in Mayfair and Estelle Manor in Oxfordshire. Ameticulously restoredtownhouse, Celeste is opening invibrant Notting Hill, London. A publicItalian-Americanrestaurantis located on the ground floor, complete with alfresco front terrace, elegant wrap around bar counter and a glazed conservatory in the rear. Set on the first floor, our oak-panelled, Tokyo-influencedmembers’ barevokes Art Deco grandeur, with a sculptural bar stretching beneath soaring windows.Celeste’s second floor offers members an open kitchen-stylepantry,servingJapanesedishes from the traditional robata, alongside delectable sushi and sashimi. Tucked beneath the eaves, onCeleste’s third floor,‘The Apartment’is anideal spot for a private hosted occasion, with rustic beams,?reclaimedwooden floors and the spirit of an artist’s studio.

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As a Head Host, you will be responsible for creating a warm and welcoming first impression for our members. You will manage the house host team to ensure the entire guest journey from pre-arrival to post-visit, answer any member enquiries and strive to go the extra mile to ensure every member receives genuine and personalised service. You should uphold the highest standards and ensure the member experience is always in line with Celeste standards and always monitor and uphold highest standard team performance.

Here’s a bit more detail on what we see you doing in this role:

• Creating a warm, welcoming and lasting impression for our members.
• Striving to build genuine relationships with all members.
• Providing genuine, attentive, natural, and friendly service to our members in order to reflect our standards.
• Answering phone calls, taking reservations and answering questions or queries members may have and ensure all follow up is carried out promptly.
• Being always immaculately presented in the correct uniform.
• Ensuring all member information is captured and recorded on their profiles.
• Being aware of all VIP members and their guests visiting us and ensuring their experience is tailored appropriately.
• Anticipating members needs and providing them with a personalised experience.
• Ensuring the reception area is tidy, presentable and fully stocked with all necessary stationery and materials.
• Feeling empowered making a decision that will enhance the member experience or defuse any complaints which may arise.
• Ensuring any issues that may arise are dealt with immediately and to conclusion, logged accurately and promptly followed up.

WHO WE ARE LOOKING FOR

• Previous hostexperience in a busy and high-volume hospitality operation.
• Computer literate (MS Office, SevenRooms, CRM systems)
• Planning ability; able to work unsupervised.
• Attention to detail, able to identify mistakes and request clarification.
• Excellent time-management skills; comfortable prioritising what is important during busy periods.
• Excellent communication skills and comfortable talking to colleagues, senior management, and members.
• Strong command of English.
• A genuine passion for hospitality and hosting.

What’s in it for you?

AtEstelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you arevalued,supported, andcelebrated.

The on target earning potential for this role is £38,937.60 per annum (based a hourly rate of £13.72 working a 40 hour week) - comprising a base salary of £28,537.60, plus a qualified estimate of £10,400 in gratuities and service charge

Here at Estelle, we want to create a unified culture and sense of belonging acrossEstelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.