Head Concierge: Luxury London VIP Experiences Lead

Minor Hotels; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Worldwide experience

Training programmes

Wellbeing initiatives

Recognition programmes

Sustainability programme

Staff rates

Job summary

The WestDill Mayfair Hotel London, Colbert Collection, part of Minor Hotels Europe & Americas, seeks an experienced Head Concierge to lead our Concierge team and craft highly personalized guest experiences in Mayfair.

You will leverage London luxury knowledge, manage VIP services, and develop partners across the city while upholding the highest standards of service in a fast-paced, discreet luxury environment.

Qualifications

• Proven leadership in luxury hotel concierge teams.
• Strong knowledge of London luxury experiences.
• Well-developed network in London's luxury hospitality.

Responsibilities

• Lead and develop a high-performing Concierge team.
• Curate bespoke guest experiences.
• Oversee VIP arrivals and exclusive reservations.
• Expand luxury partner network in London.
• Maintain discretion and professionalism with guests.
• Collaborate with departments for personalized journeys.
• Drive service excellence through training and mentorship.

Skills

Leadership

London knowledge

Interpersonal skills

Fluent English

Luxury hospitality

Job description

The WestDill Mayfair Hotel London, Colbert Collection, part of Minor Hotels Europe & Americas, seeks an experienced Head Concierge to lead our Concierge team and craft highly personalized guest experiences in Mayfair.

You will leverage London luxury knowledge, manage VIP services, and develop partners across the city while upholding the highest standards of service in a fast-paced, discreet luxury environment.