VIP Guest Relations Lead - Hospitality Excellence & Perks

Hilton; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Smart uniform provided and laundered

Free and healthy meals when on duty

Career growth opportunities

Holiday: 28 days including bank holidays

Discounted dental and health cover

High street discounts

Job summary

A leading hotel chain in Liverpool is seeking a Guest Relations Manager to oversee VIP and long-stay Guests, ensuring exceptional service. Responsibilities include managing Guest expectations, resolving complaints, and enhancing guest experience. The ideal candidate will possess strong leadership and interpersonal skills and a commitment to customer service. This full-time position offers competitive salary and career development opportunities.

Qualifications

• Previous managerial experience in a customer service function.
• Ability to listen and respond to demanding Guest needs.
• Commitment to delivering a high level of customer service.

Responsibilities

• Manage the needs of VIP Guests and inform Team Members.
• Serve as the main point of contact for VIP Guests.
• Seek feedback from customers and respond to queries.

Skills

Customer service

Leadership

Interpersonal skills

Communication

Problem-solving

Job description

A leading hotel chain in Liverpool is seeking a Guest Relations Manager to oversee VIP and long-stay Guests, ensuring exceptional service. Responsibilities include managing Guest expectations, resolving complaints, and enhancing guest experience. The ideal candidate will possess strong leadership and interpersonal skills and a commitment to customer service. This full-time position offers competitive salary and career development opportunities.