Head Concierge - Luxury Co-Living Leader

Vita Group; Manchester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Overtime opportunities

Job summary

Vita Group, in Manchester, is seeking a dynamic Head Concierge for Union CoLiving. The role involves leading a team to deliver premium service, managing resident inquiries, coordinating maintenance, and ensuring safety and compliance across luxury properties.

The Head Concierge will oversee guest relations, organize marketing of vacant studios, and coordinate events to foster a vibrant community. The position requires flexibility with varied shifts, including weekends.

Qualifications

• Experience leading a team in a luxury property setting.
• Strong communication and people management skills.
• Experience delivering premium/luxury brand service or product.

Responsibilities

• Leadership – Collaborate with management to motivate the team and maintain a high standard of service.
• Tenant Management – Handle resident enquiries, address complaints, resolve disputes, and maintain positive relationships.
• Maintenance Oversight - Coordinate repairs and maintenance with operatives/contractors and ensure timely completion.
• Health & Safety/Compliance - Enforce building rules and safety standards.
• Emergency Response – Act as primary contact for emergencies and coordinate actions.
• Marketing & Event Management - Assist with marketing vacant studios and organize events to foster community.

Skills

Leadership

Tenant Management

Maintenance Oversight

Health & Safety

Emergency Response

Marketing & Event Management

Job description

Vita Group, in Manchester, is seeking a dynamic Head Concierge for Union CoLiving. The role involves leading a team to deliver premium service, managing resident inquiries, coordinating maintenance, and ensuring safety and compliance across luxury properties.

The Head Concierge will oversee guest relations, organize marketing of vacant studios, and coordinate events to foster a vibrant community. The position requires flexibility with varied shifts, including weekends.