Head Concierge

Vita Student; Manchester; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Holidays 22 days

Bank Holidays 8

Perkbox access

Royal London Pension

Parties & Events

Recognition Programmes

Career Development

24/7 Employee Assistance

Job summary

Vita Group in Manchester is seeking a Head Concierge for Water Street to lead a front-of-house team and deliver premium service across a luxury residential community. You will oversee daily operations, ensure safety, coordinate maintenance, and support the General Manager in creating a welcoming environment for residents and visitors.

The role requires strong leadership, outstanding communication, and a proactive approach to guest relations, events, and occupancy enhancements, with flexibility

Qualifications

• Proven leadership experience in hospitality or property management.
• Strong interpersonal and people-management skills.
• Experience delivering premium/luxury service.
• Strategic thinker with problem-solving ability.
• Flexible to rotating shifts including weekends.

Responsibilities

• Leadership – Collaborate with the General Manager to motivate the team and maintain a high-empathy work environment.
• Tenant Management – Handle resident enquiries, address complaints, resolve disputes, and maintain positive relationships.
• Maintenance Oversight – Coordinate repairs with maintenance staff and contractors; ensure timely completion of works.
• Health & Safety/Compliance – Enforce building rules and safety standards.
• Emergency Response – Primary point of contact for emergencies and coordinating actions.
• Marketing & Event Management – Assist with marketing vacant studios and organizing community events.

Skills

Leadership

Tenant Management

Maintenance Oversight

Health & Safety/Compliance

Emergency Response

Marketing & Event Management

Job description

Head Concierge, Manchester, Water Street

Salary: £30,084 plus performance related annual bonus and generous benefits (please see below).

Contract: Permanent, full-time. A minimum commitment of 42.5 hours per week

Required Days of Work: Varied each week including weekends. flexibility is required throughout the week

Working Hours: Between 6am-10pm. Varied shift patterns. Full flexibility required

Overtime: We offer overtime opportunities to support both planned and unplanned shift cover. These additional hours help us maintain the exceptional service and support our residents expect.

Designed for the life blood of the city such as graduates starting their careers, Union CoLiving apartments provide a platform for young professionals to thrive. Central locations providing easy access to work, beautifully styled apartments, co-working space and social hubs. We’re seeking a dynamic and organised Head Concierge to support with the day-to-day operations of our residential property and ensure a safe, welcoming environment for all.

Our Head Concierge

Working as a Head Concierge is a critical and highly visible role within Union CoLiving with a responsibility to ensure our buildings, services and amenities run smoothly meeting our premium and luxury brand standards. Supporting our Assistant & General Manager in leading a team of, our Head Concierge deliver exceptional customer service, strong leadership, whilst streamlining best practice for optimal service and delivery.

• Leadership – Collaborate with the General Manager to motivate the team effectively, providing clear communication and positive work environment with a focus on a high level of empathy and understanding to achieve optimal results

• Tenant Management – Handle resident enquiries, addressing complaints, resolving disputes, and maintaining positive relationships with tenants and guests.

• Maintenance Oversight - Coordinate repairs and maintenance requests with maintenance operatives and contractors. Inspect property for issues ensuring timely completion of works.

• Health & Safety/Compliance - Enforce building rules and regulations, ensuring adherence to laws and safety standards.

• Emergency Response – A primary of contact for emergencies, coordinating necessary actions during critical situations

• Marketing & Event Management - Assist with marketing vacant studios, showcasing properties to potential tenants, and managing the leasing process. Organise events and initiatives to foster a positive community atmosphere

Who We’re Looking For

Union CoLiving delivers a luxury, all-encompassing residential experience. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. Our Head Concierge play a critical role ensuring seamless operations and effective leadership. We are looking for:

• An experienced and accomplished team leader with excellent interpersonal skills and the ability to motivate, inspire and provide leadership.

• A hands-on attitude, combined with strong communication and people management skills.

• A luxury brand ambassador with experience delivering a premium / luxury brand service or product

• A strategic thinker

• Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours. Shifts can start as early as 7am and finish as late as 9pm with an expectation of working 1 in 3 weekends and some late shifts.

We’re looking for vibrant and enthusiastic people to join our wonderful team here at Union CoLiving. We only recruit the best of the best who pride themselves on making our resident’s experience premium & luxurious.

Why work for us

Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

Holidays – 22 days paid holiday, rising each year up to 25 days (pro rata)

Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata)

Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success

Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.

24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Important

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.