Head Concierge

deverellsmith; Greater London; On-site; GBP 34,000 - 40,000; Full time

Job summary

An established industry player is seeking a Head Concierge for a luxury residential development in Fulham. This role offers the chance to lead a dedicated front-of-house team, ensuring an exceptional experience for residents and guests. You'll be the face of the development, managing daily operations, overseeing concierge services, and coordinating resident events. This position is perfect for a customer-focused leader passionate about delivering outstanding service in a prestigious setting. Join a collaborative environment that values diversity and growth, and make a significant impact in a sought-after London location.

Qualifications

• Experience in luxury residential or hospitality services is essential.
• Proven ability to manage and develop a team of 5+ staff.

Responsibilities

• Oversee front-of-house operations and concierge services.
• Lead and train the concierge team to maintain high service standards.

Skills

Customer Service Excellence

Leadership

Communication Skills

Problem-Solving

Attention to Detail

Job description

Position: Head Concierge - Luxury Residential Development

Location: Fulham, London

Salary: £34,000 - £39,500 + Benefits

Hours: Full-time, 40 hours per week (Monday - Friday with flexibility)

Are you a customer-focused leader with experience in luxury residential or hospitality services? We are recruiting for a Head Concierge on behalf of our client for a prestigious high-end residential development in Fulham. This is a fantastic opportunity to take ownership of front-of-house operations in a premium living space, ensuring residents receive an exceptional service experience.

About the Role

As the Head Concierge, you will be responsible for overseeing a dedicated front-of-house team, ensuring the smooth operation of concierge and amenity services. You will act as the face of the development, providing a warm and professional welcome to residents and guests while managing daily operations, resident requests, and service coordination.

Key Responsibilities

1. Deliver an outstanding resident and guest experience, ensuring every interaction is welcoming and professional.
2. Lead, train, and support the concierge team, setting and maintaining high service standards.
3. Oversee the parcel management process, ensuring deliveries are efficiently logged and notified.
4. Assist with the setup, coordination, and maintenance of resident amenity spaces.
5. Implement and maintain a resident database, offering recommendations on local attractions, dining, and leisure.
6. Conduct routine inspections, identifying and reporting maintenance or safety concerns.
7. Support and coordinate resident events and seasonal activities.
8. Ensure compliance with building safety protocols, including fire evacuation procedures.

What We're Looking For

1. Experience: Previous experience as a Head Concierge, Duty Manager, or Front-of-House Lead in a luxury residential, hospitality, or high-end service environment.
2. Leadership: Proven ability to manage and develop a team of 5+ staff.
3. Customer Excellence: A passion for providing exceptional resident services with a personal touch.
4. Communication: Strong verbal and written skills, with a professional and approachable manner.
5. Problem-Solving: Ability to work under pressure, use initiative, and handle challenges effectively.
6. Attention to Detail: A proactive approach to maintaining the highest service and safety standards.

Why Join?

1. Be part of a prestigious new development in a sought-after London location.
2. Lead a dynamic front-of-house team, creating an exceptional resident experience.
3. Enjoy a collaborative work environment with opportunities for growth and development.

We work as one - The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect is not an opt-in, it's the only way forward.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service