HC/PH Business Support Officer (12m Temp)

City of Bradford Metropolitan District Council; Bradford; On-site; GBP 18,000 - 23,000; Full time

Job summary

City of Bradford Metropolitan District Council is seeking 2 temporary Business Support Officers to join the Hackney Carriage & Private Hire Licensing Service in Bradford. The role focuses on providing efficient administrative support, handling enquiries from the public and internal teams, and maintaining accurate records.

You will assist with data entry, case tracking, diary management, and procurement tasks to ensure smooth service delivery.

Qualifications

• Experience in customer service or admin roles.
• Strong data entry and record-keeping skills.
• Ability to work accurately with attention to detail.

Responsibilities

• Handle customer contact via email, telephone and in person.
• Data input and updating of client information.
• Track and monitor cases and extract information for reporting purposes for various audiences including court.
• Document management, organising and co-ordinating diaries and rotas, setting up meetings and events.
• Coordinate diaries, minute taking, and liaise with clients and professionals; order equipment and services and onboard new staff.
• Oversee the ordering or production of plates and badges for vehicles and drivers, checking for compliance.

Skills

Customer service

Attention to detail

Data entry

Job description

The Hackney Carriage & Private Hire Licensing Service is responsible for the licensing, inspection and enforcement of Hackney Carriage and Private Hire drivers, vehicles and operators across the Bradford District. The key objectives of the service are to promote safety for the public using taxi and private hire vehicles. We are looking for 2 temporary Business Support Officers with excellent customer service skills and attention to detail to join our dedicated team in the Hackney Carriage and Private Hire Licensing Service. You will be assisting the Licensing Service in the provision of a flexible and proficient administrative service dealing with generic and service specific duties. You will be providing a prompt and effective service providing information, advice and support to customers, officers in other parts of the council, other public sector bodies and external agencies.

The main responsibilities of this role:

• Customer contact via email, telephone and in personData inputting and updating of client information.
• Tracking and monitoring cases and extracting information from various sources for reporting purposes and various audiences including court.
• Document management, organising and co-ordinating diaries and rotas, setting up meetings, activities, events and contacts.
• Co-ordinating diaries, minute taking, communicating with clients and professionalsOrdering of equipment, goods and services and setting up new staff as part of facilitating the effective and efficient delivery of service
• The ordering or production of statutory plates and badges for vehicles and drivers, checking for compliance

Employee OfferWhy work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, or sexual orientation.

We are committed to creating an inclusive environment where everyone feels valued, respected, and able to thrive.

If you require any adjustments to the recruitment process to support your application, please let us know, and we will work with you to meet your needs.

The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.