Technical Licensing Officer

London Borough of Hackney; City Of London; On-site; GBP 38,000 - 42,000; Full time

Job summary

London Borough of Hackney is hiring a Technical Licensing Officer to join the Private Sector Housing Licensing Service. You will process property licensing applications, verify regulatory compliance and provide guidance to landlords, agents, tenants and residents.

You will manage enquiries, maintain records and support enforcement decisions within a busy regulatory setting. As you progress, you will handle more complex cases, contribute to improving licensing processes, and support digital

Qualifications

• Strong organisational skills and attention to detail are essential.
• Excellent communication and customer service capabilities.
• Experience managing competing priorities in a fast-paced environment.
• A commitment to delivering high-quality public services.

Responsibilities

• Process property licensing applications and carry out regulatory checks.
• Provide advice and support to landlords, agents, tenants and residents.
• Manage enquiries through duty services and shared inboxes.
• Maintain accurate records, databases and statutory registers.
• Support compliance, enforcement and licensing decision-making.
• Contribute to service improvements and digital processes.

Skills

Organisational skills

Communication skills

Prioritisation

Public service ethos

Job description

Technical Licensing Officer

Job Number: HCAA03193

Agreement Type: Fixed Term / Secondment

Work Pattern: Full Time

Contracted Hours: 36

SCP Range: £37,509 - £41,637

Fixed-Term / Secondment Opportunity - 24 Months

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

Hackney Council is looking for a motivated and detail-focused Technical Licensing Officer to join our Private Sector Housing Licensing Service.

This is an exciting opportunity to work within a busy regulatory environment supporting property licensing, improving housing standards, and helping deliver better outcomes for residents.

About the Role

You will:

• - Process property licensing applications and carry out regulatory checks
• - Provide advice and support to landlords, agents, tenants and residents
• - Manage enquiries through duty services and shared inboxes
• - Maintain accurate records, databases and statutory registers
• - Support compliance, enforcement and licensing decision-making
• - Contribute to service improvements and digital processes

As you progress to SO1 level, you will take on more complex casework, technical decision-making, quality assurance and mentoring responsibilities.

About You

We are looking for someone with:

• - Strong organisational skills and attention to detail
• - Excellent communication and customer service skills
• - Experience managing competing priorities in a fast-paced environment
• - A commitment to delivering high-quality public services

Why Join Us?

We offer professional development and the opportunity to make a meaningful difference within one of London’s most dynamic boroughs.

Join us and help shape safer, better housing across Hackney.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

Closing date for applications: 04 November 2026 (22.59)

Interview date: TBC

Please note – we reserve the right to close applications early if we receive a high number of applications.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud. In order to achieve this, we are seeking individuals who embody our "PROUD" values: Purpose and Respect, where we foster belonging through active inclusion, kindness, and open dialogue; Ownership, where we champion proactive collaboration and accountability for our shared success; and Unity and Diversity, where we work as one Council to break down silos and champion anti-racist behavior.