Technical Licensing Officer

London Borough of Hackney; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

Hackney Council is seeking a motivated Technical Licensing Officer to join our Private Sector Housing Licensing Service on a 24‑month fixed-term/secondment. You will process property licensing applications, carry out regulatory checks, and provide advice to landlords, agents, tenants and residents.

You will also manage enquiries, maintain records and support enforcement decisions to improve housing standards across the borough.

Qualifications

• Strong organisational skills and attention to detail.
• Excellent communication and customer service.
• Experience managing competing priorities in a fast-paced environment.

Responsibilities

• Process property licensing applications and carry out regulatory checks.
• Provide advice and support to landlords, agents, tenants and residents.
• Manage enquiries through duty services and shared inboxes.
• Maintain accurate records, databases and statutory registers.
• Support compliance, enforcement and licensing decision-making.
• Contribute to service improvements and digital processes.

Skills

Regulatory checks

Stakeholder communication

Records management

Prioritisation

Job description

Fixed-Term / Secondment Opportunity - 24 Months

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

Hackney Council is looking for a motivated and detail-focused Technical Licensing Officer to join our Private Sector Housing Licensing Service.

This is an exciting opportunity to work within a busy regulatory environment supporting property licensing, improving housing standards, and helping deliver better outcomes for residents.

About the Role

You will:

• Process property licensing applications and carry out regulatory checks
• Provide advice and support to landlords, agents, tenants and residents
• Manage enquiries through duty services and shared inboxes
• Maintain accurate records, databases and statutory registers
• Support compliance, enforcement and licensing decision-making
• Contribute to service improvements and digital processes

As you progress to SO1 level, you will take on more complex casework, technical decision-making, quality assurance and mentoring responsibilities.

About You

We are looking for someone with:

• Strong organisational skills and attention to detail
• Excellent communication and customer service skills
• Experience managing competing priorities in a fast-paced environment
• A commitment to delivering high-quality public services

Why Join Us?

We offer professional development and the opportunity to make a meaningful difference within one of London’s most dynamic boroughs.

Join us and help shape safer, better housing across Hackney.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

Closing date for applications: 04 November 2026 (22.59)

Interview date: TBC

Please note – we reserve the right to close applications early if we receive a high number of applications.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud. In order to achieve this, we are seeking individuals who embody our "PROUD"values: Purposeand Respect, where we foster belonging through active inclusion, kindness, and open dialogue; Ownership, where we champion proactive collaboration and accountability for our shared success; and Unityand Diversity, where we work as one Council to break down silos and champion anti-racist behavior.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: [e-mail]