Licensing Admin & Customer Service Officer (Temporary)

City of Bradford Metropolitan District Council; Bradford; On-site; GBP 18,000 - 23,000; Full time

Job summary

City of Bradford Metropolitan District Council is seeking 2 temporary Business Support Officers to join the Hackney Carriage & Private Hire Licensing Service in Bradford. The role focuses on providing efficient administrative support, handling enquiries from the public and internal teams, and maintaining accurate records.

You will assist with data entry, case tracking, diary management, and procurement tasks to ensure smooth service delivery.

Qualifications

• Experience in customer service or admin roles.
• Strong data entry and record-keeping skills.
• Ability to work accurately with attention to detail.

Responsibilities

• Handle customer contact via email, telephone and in person.
• Data input and updating of client information.
• Track and monitor cases and extract information for reporting purposes for various audiences including court.
• Document management, organising and co-ordinating diaries and rotas, setting up meetings and events.
• Coordinate diaries, minute taking, and liaise with clients and professionals; order equipment and services and onboard new staff.
• Oversee the ordering or production of plates and badges for vehicles and drivers, checking for compliance.

Skills

Customer service

Attention to detail

Data entry

Job description

City of Bradford Metropolitan District Council is seeking 2 temporary Business Support Officers to join the Hackney Carriage & Private Hire Licensing Service in Bradford. The role focuses on providing efficient administrative support, handling enquiries from the public and internal teams, and maintaining accurate records.

You will assist with data entry, case tracking, diary management, and procurement tasks to ensure smooth service delivery.