Hazardous Waste Customer Success Coordinator

Ciwmjobs; Wolverhampton; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Discounts on groceries and retailers

Health resources and GP access

Volunteer day

Training and development opportunities

Job summary

Veolia in Wolverhampton is seeking a Hazardous Waste Customer Coordinator. You’ll process customer enquiries and bookings for hazardous waste disposal, manage the journey from initial query to collection scheduling, and keep customers informed in collaboration with the external sales team.

The ideal candidate has customer service experience, strong data entry skills (Salesforce helpful), and exceptional communication with good organisational abilities to hit targets.

Qualifications

• Previous customer service experience with proven ability to handle multiple enquiries efficiently.
• Strong computer literacy and proficiency with data entry systems.
• Exceptional communication and organisational skills with the ability to prioritise workload and meet team targets.
• Desirable: Previous experience in the waste industry or knowledge of Salesforce systems.
• A proactive team player with drive and energy who is committed to delivering excellent customer service and maintaining the highest standards of compliance.

Responsibilities

• Process customer enquiries and bookings for hazardous waste disposal, handling both internal and external customer queries with efficiency and accuracy
• Manage the complete customer journey from initial query through to collection scheduling, ensuring all work is completed within agreed team targets
• Handle customer calls swiftly and professionally, providing accurate information including quotations while maintaining full compliance with Health and Safety policies
• Book transport, input waste details into the Salesforce system, order labels, and liaise with the external sales team to keep customers informed
• Complete all necessary legislative paperwork and ensure correct data entry to enable efficient servicing of customers while maintaining compliance with Veolia policies and procedures

Skills

Customer service

Data entry

Communication

Organisation

Tools

Salesforce

Job description

Veolia in Wolverhampton is seeking a Hazardous Waste Customer Coordinator. You’ll process customer enquiries and bookings for hazardous waste disposal, manage the journey from initial query to collection scheduling, and keep customers informed in collaboration with the external sales team.

The ideal candidate has customer service experience, strong data entry skills (Salesforce helpful), and exceptional communication with good organisational abilities to hit targets.