Hazardous Waste Customer Success Coordinator

Veolia Group; Wolverhampton; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave plus bank holiday

Company pension scheme

Discounts on groceries and retailers

Health and wellbeing resources

24/7 virtual GP for you and family

Volunteer day each year

Ongoing training and development

Job summary

Veolia in Wolverhampton is hiring a Hazardous Waste Customer Coordinator to manage customer enquiries and bookings for hazardous waste disposal. You will oversee the journey from initial query to collection, ensuring work is completed on time and in line with safety policies.

The role requires strong communication, data entry, and problem-solving skills within a supportive team. Benefits include generous leave, pension, discounts, health resources, and volunteer days, with ongoing training to

Qualifications

• Previous customer service experience with ability to handle multiple inquiries efficiently.
• Strong data entry skills and attention to detail.
• Excellent communication and organizational skills to meet team targets.

Responsibilities

• Process customer enquiries and bookings for hazardous waste disposal, handling internal and external queries with efficiency and accuracy.
• Manage the complete customer journey from initial query through to collection scheduling, ensuring work meets targets and complies with policies.
• Handle calls swiftly, professionally, and provide accurate quotations while upholding Health and Safety requirements.
• Input waste details into Salesforce and coordinate with the external sales team to keep customers informed.
• Complete legislative paperwork and ensure correct data entry for efficient servicing and compliance.

Skills

Customer service

Data entry

Communication

Tools

Salesforce

Job description

Veolia in Wolverhampton is hiring a Hazardous Waste Customer Coordinator to manage customer enquiries and bookings for hazardous waste disposal. You will oversee the journey from initial query to collection, ensuring work is completed on time and in line with safety policies.

The role requires strong communication, data entry, and problem-solving skills within a supportive team. Benefits include generous leave, pension, discounts, health resources, and volunteer days, with ongoing training to