Hazardous Waste Customer Experience Coordinator

Veolia; South Staffordshire; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Discounts on groceries and retailers

Health and wellbeing resources

24 hour virtual GP access

One paid day to volunteer

Training and development opportunities

Job summary

Veolia in Wolverhampton is seeking a Hazardous Waste Customer Coordinator to manage the full customer journey from initial enquiry through to collection, ensuring accurate data entry and compliance with Health and Safety policies.

You’ll work 40 hours per week (Mon-Fri) at our West Midlands location, earning £27,500 per annum plus benefits, with ongoing training and development and access to a comprehensive pension and wellbeing resources.

Qualifications

• Previous customer service experience with proven ability to handle multiple enquiries efficiently.
• Strong computer literacy and proficiency with data entry systems.
• Exceptional communication and organisational skills with the ability to prioritise workload and meet team targets.
• Desirable: Previous experience in the waste industry or knowledge of Salesforce systems.
• A proactive team player with drive and energy who is committed to delivering excellent customer service and maintaining the highest standards of compliance.

Responsibilities

• Process customer enquiries and bookings for hazardous waste disposal, handling both internal and external customer queries with efficiency and accuracy.
• Manage the complete customer journey from initial query through to collection scheduling, ensuring all work is completed within agreed team targets.
• Handle customer calls swiftly and professionally, providing accurate information including quotations while maintaining full compliance with Health and Safety policies.
• Book transport, input waste details into the Salesforce system, order labels, and liaise with the external sales team to keep customers informed.
• Complete all necessary legislative paperwork and ensure correct data entry to enable efficient servicing of customers while maintaining compliance with Veolia policies and procedures.

Skills

Customer service

Data entry

Communication

Organisational skills

Proactive team player

Tools

Salesforce

Job description

Veolia in Wolverhampton is seeking a Hazardous Waste Customer Coordinator to manage the full customer journey from initial enquiry through to collection, ensuring accurate data entry and compliance with Health and Safety policies.

You’ll work 40 hours per week (Mon-Fri) at our West Midlands location, earning £27,500 per annum plus benefits, with ongoing training and development and access to a comprehensive pension and wellbeing resources.