Hazardous Waste Customer Coordinator

Veolia; Wolverhampton; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Discounts

Virtual GP access

Volunteer day

Training & development

Job summary

Veolia in Wolverhampton is seeking a Hazardous Waste Customer Coordinator to manage customer enquiries, bookings and the end-to-end journey for hazardous waste disposal.

You'll handle calls, provide quotes, input waste details into Salesforce, book transport, and ensure compliance with Health and Safety policies while delivering excellent customer service. The role requires strong communication, organisation and a proactive team approach, with 40-hour weeks and a focus on accuracy and efficiency.

Qualifications

• Previous customer service experience and ability to handle multiple enquiries.
• Strong computer literacy and data entry capabilities.
• Excellent communication and organisational skills with ability to prioritise.
• Desirable: experience in waste industry or familiarity with Salesforce.
• Proactive team player who delivers high standards of compliance.

Responsibilities

• Process customer enquiries and bookings for hazardous waste disposal with accuracy.
• Manage the customer journey from initial query to collection scheduling within targets.
• Handle calls professionally and provide quotes while following Health and Safety policies.
• Book transport, input waste details into Salesforce, and liaise with external sales.
• Complete required paperwork and ensure data entry supports efficient service.

Skills

Customer service

Data entry

Communication

Team player

Health & safety knowledge

Tools

Salesforce

Job description

Salary: 27,500.00 per annum plus Veolia benefits

Hours: 40 hours per week, Mon-Fri

Location: Wolverhampton
West Midlands
WV10 7DG

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.

As a Hazardous Waste Customer Coordinator you'll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave plus bank holidays
• Access to our company/people's pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Process customer enquiries and bookings for hazardous waste disposal, handling both internal and external customer queries with efficiency and accuracy
• Manage the complete customer journey from initial query through to collection scheduling, ensuring all work is completed within agreed team targets
• Handle customer calls swiftly and professionally, providing accurate information including quotations while maintaining full compliance with Health and Safety policies
• Book transport, input waste details into the Salesforce system, order labels, and liaise with the external sales team to keep customers informed
• Complete all necessary legislative paperwork and ensure correct data entry to enable efficient servicing of customers while maintaining compliance with Veolia policies and procedures

What we're looking for;

• Previous customer service experience with proven ability to handle multiple enquiries efficiently
• Strong computer literacy and proficiency with data entry systems
• Exceptional communication and organisational skills with the ability to prioritise workload and meet team targets
• Desirable: Previous experience in the waste industry or knowledge of Salesforce systems
• A proactive team player with drive and energy who is committed to delivering excellent customer service and maintaining the highest standards of compliance

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.