Hardware Preparation and Customer Returns Associate

ClearCourse; Nottingham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive base salary

25 days holiday, plus bank holidays

Birthday off

Private medical cover

Health cash plan

Life assurance

Calm wellbeing app access

Perkbox employee benefits platform

Enhanced parental leave

Cycle to work scheme

Volunteering days

Employee Assistance Programme

Career progression across ClearCourse

Job summary

CSY Retail Systems, part of the ClearCourse Group, is seeking a Hardware Preparation & Returns Technician in Nottingham. You’ll be the hands-on engine room behind installations, getting hardware ready and handling returns to keep retailers running smoothly.

You’ll ensure equipment is available for scheduled installations, prep new hardware, assist with swaps, and repair swapped units where needed. The role is on site with a competitive base salary and a strong benefits package.

Qualifications

• Hands-on experience with PCs or IT hardware (EPOS experience is a bonus).
• Methodical, detail-focused approach with stock and equipment tracking.
• Good organisation and ability to prioritise against deadlines.
• Clear, friendly communication with colleagues and couriers.
• Fault-finding and repair skills, or enthusiasm to learn them.

Responsibilities

• Ensure required equipment is available for installations.
• Set up new hardware for installation and hand over to Installation Team.
• Prepare hardware for customer returns.
• Keep hardware available for customer swapouts and coordinate with couriers.
• Repair swapped hardware where appropriate.

Skills

PCs/IT hardware

EPOS experience

Organisation

Prioritisation

Communication

Fault-finding

Repair skills

Enthusiasm to learn

Job description

Hardware Preparation & Returns Technician | Nottingham | CSY Retail Systems
Permanent | Full-time, on site | Competitive base salary

Fancy a role where you’re the engine room behind every installation, and your hands-on skills keep UK retailers up and running?

CSY Retail Systems is looking for a Hardware Preparation & Returns Technician to join our Nottingham team. You’ll support our installation and helpdesk teams by getting hardware ready before it goes out and dealing with it when it comes back.

What you’ll be doing
You’ll make sure the right kit is in the right place at the right time. That means:

• Making sure required equipment is available when installations are scheduled
• Setting up new hardware ready for installation and handing it over to the Installation Team
• Preparing hardware for customer returns
• Keeping hardware available for customer swapouts, and working with couriers to get it moving
• Repairing swapped hardware where appropriate

Every smooth install and every swapout that reaches a customer on time starts with you.

What you’ll bring

• Hands-on experience with PCs or IT hardware (EPOS experience is a bonus)
• A methodical, detail-focused approach, including accurate stock and equipment tracking
• Good organisation and the ability to prioritise against deadlines
• Clear, friendly communication with colleagues and couriers
• Fault-finding and repair skills, or the enthusiasm to learn them

Bonus points if you’ve got:

• Retail or EPOS industry experience
• A background in warehouse, stock or logistics coordination

Why CSY Retail Systems
Because great work deserves great rewards. Here’s what’s in it for you:

• Competitive base salary
• 25 days holiday, plus bank holidays and your birthday off
• Private medical cover
• Health cash plan
• Life assurance
• Access to the Calm wellbeing app
• Perkbox employee benefits platform
• Enhanced parental leave
• Cycle to work scheme
• Volunteering days
• Employee Assistance Programme
• Ongoing learning, development, and career progression across the ClearCourse Group