Support Engineer

Celestra Limited; Milton Keynes; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Tools provided

Career development

Private medical insurance

Holiday trading

Job summary

Celestra Limited is seeking a Field Support Engineer to cover the Milton Keynes area, traveling daily to customer sites in Hospitality & Retail sectors. You will replace, swap, or repair IT devices and contribute to installation and maintenance of IT equipment across client locations.

The role involves regular travel, occasional overnight stays, and a flexible schedule. A company vehicle, fuel card, and tools provided accompany a competitive salary up to £32,000 depending on experience.

Qualifications

• Experience with EPoS installations and IT equipment setup.
• Familiarity with Cat5e/Cat6 cabling and network basics.
• Strong documentation and record-keeping skills.
• Excellent communication with clients and engineers.
• Ability to manage time effectively and multitask.
• Willingness to travel and attend overnight stays as required.

Responsibilities

• Install, refurbish, and maintain IT equipment including tills, devices, and Wi‑Fi infrastructure.
• Carry out equipment swaps, repairs, and support activities following processes.
• Liaise with clients to understand requirements and explain technical issues.
• Install and terminate network cabling to patch panels and modules.
• Conduct site surveys, audits, and ensure project delivery quality.
• Provide field and head office support, maintaining high service standards.
• Follow health and safety policies and on‑site procedures.

Skills

EPoS installations

Cat5e/Cat6 cabling

IT equipment configuration

Documentation accuracy

Clear communication

Time management

UK driving licence

Travel readiness

Tools

Network cabling tools

Job description

Field Support Engineer

Milton Keynes

Up to £32,000 (DOE)

Plus, Company Vehicle & Fuel Card | Tools / Materials Provided

Celestra Limited

Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long‑term partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.

About the Role

You’ll travel daily to customer sites across the Hospitality & Retail sectors to replace, swap, or repair IT devices covering the South East/Midlands/East of England regions.

The role includes regular travel, occasional overnight stays, and a 5‑day schedule across 7 days, including alternate weekends. Shifts typically run between 08:30–17:30 but may vary from 06:00–21:00 depending on the client. *Overtime, Company Car & Fuel Card Provided*

What You’ll Do

• Installation: Install, refurbish, and maintain IT equipment including tills, Chip & PIN devices, tablets, digital signage, media screens, kitchen systems, Wi‑Fi infrastructure, and structured cabling (Cat5/5e/6 and fibre).
• Site Services: Carry out equipment swap-outs, repairs, and support activities, ensuring all processes, documentation, and customer requirements are followed accurately.
• Client Communication: Liaise with clients to understand requirements, clearly explain technical issues, and follow agreed escalation procedures when necessary.
• Cabling & Termination: Install and terminate network cabling to patch panels and modules in line with industry standards.
• Site Work: Conduct site surveys, audits, and research to support installations and project delivery.
• Team Support: Provide support to colleagues both in the field and at head office, maintaining consistently high quality and service standards.
• Compliance: Adhere to all health and safety policies, risk assessments, and on‑site procedures always.

What You’ll Bring

• IT Expertise: Strong experience with EPoS installations, ideally within Retail or Hospitality environments. Familiar with Cat5e/Cat6 data cabling and IT equipment configuration.
• Technical Skills: Confident in setting up and supporting IT systems, with strong computer literacy and a high level of accuracy in documentation.
• Mindset: Proactive, reliable, and able to remain calm under pressure. Takes ownership of tasks and follows through to completion.
• Communication: Communicate clearly and professionally, working effectively with both engineers and clients.
• Organisation: Demonstrate strong multitasking ability and effective time management skills.
• Travel Requirements: Hold a full UK driving licence and is willing to travel as required, including possible overnight stays. Ideally you’ll be located in the Milton Keynes area.

What We Offer

• Career Development: Ongoing professional development and clear internal progression routes
• Bonus Scheme: Paid twice yearly (June and December)
• Private Medical Insurance: Including 24/7 digital GP access, so you’re covered round the clock.
• Holiday Trading: Fancy a bit more time off? You can buy extra holiday anytime through the year.
• Cycle to Work Scheme: Plus seasonal health perks like free flu jabs and eye tests on us.
• Tech Payment Scheme: In partnership with Curry’s, spread the cost of your next must-have gadget.
• Brilliant Discounts: Enjoy savings on the high street, in restaurants, and on your travels
• 31 days holiday: (inclusive of Bank Holidays)
• Employee Assistance Programme (EAP): 24/7 confidential support, whatever life throws your way.
• Recognition & Rewards: From Star of the Month to Team Hug and spontaneous shout-outs.