Field Service Engineer – Ipswich and Surrounding areas

Glory Global; Ipswich; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company Car

Full Training Provided

Weekend/Bank Holiday pay

25 days holiday + bank holidays (buy 5

additional days

Company Pension

Private medical insurance

Dental insurance

Life assurance

Employee Assistance Programme

Wellbeing events & Mental Health First

Employee Discounts

Job summary

Glory Global is seeking an experienced Field Service Engineer to support customer technology across Ipswich and surrounding areas. The role combines electro-mechanical repair, Windows-based diagnostics, and basic networking to ensure reliable operation at customer sites.

You will work independently from day one, manage your workload, and communicate professionally on site, delivering high-quality service aligned to SLAs. A company car, full training, and a range of benefits are provided.

Qualifications

• Proven field service experience in customer environments (ATM, EPOS, kiosks, etc.)
• Strong fault-finding ability across electro-mechanical systems
• Confident using Windows laptop for diagnostics, reporting and communication
• Networking skills: LAN/Ethernet, IP addressing
• Excellent customer service and communication skills
• Full UK driving licence
• Experience adhering to SLAs and high-priority callouts
• Health and safety awareness in the field
• Experience with hardware/software upgrades or remote support tools
• Coaching/mentoring ability to support less experienced engineers

Responsibilities

• Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue.
• Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
• Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications.
• Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components).
• Carry out preventative maintenance to reduce downtime and improve reliability.
• Provide clear customer updates and set expectations during service activity.
• Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality.
• Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support.

Skills

Field service experience

Fault finding

Networking (LAN/IP)

Windows diagnostics

Customer service

Time management

Driving licence

First-time fix mindset

Health & safety awareness

Engineering upgrades/remote support

Tools

Windows laptop

Job description

Field Service Engineer – Ipswich and Surrounding areas

We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory.

This is a hands-on role combining electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably.

You’ll be trusted to work independently from day one — managing your workload, communicating professionally on site, and delivering a high-quality service aligned to agreed service levels (SLAs).

Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required. Working pattern

• This is a field role, so start/finish times vary with travel, customer opening hours, and priority needs.


• Core hours apply, however, because of the nature of the job flexibility is required.

Weekend rota & earning opportunity

• This role includes participation in a weekend/bank holiday support rota with additional pay.


• Potential of additional earnings through Weekend and Bank Holiday Rota participation.


• Opportunities to earn more by taking on additional weekend cover when available.


• Plus potential bonus and salary progression, subject to performance and business results.

Long-term career progression

Progression opportunities exist for the right person, including:

• Technical progression (advanced diagnostics, product expertise, specialist support).


• Leadership/management progression (coaching, planning, field leadership).

Key Responsibilities

Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue.

• Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.


• Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications.


• Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components).


• Carry out preventative maintenance to reduce downtime and improve reliability.


• Provide clear customer updates and set expectations during service activity.


• Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality.


• Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support.

Service levels & priority work (SLAs)

• You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly.


• Most work is planned and scheduled. When a customer has a time‑critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first‑time fix and minimal disruption.

What we’re looking for

• Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash‑handling or similar technology).


• Strong fault‑finding ability across electro‑mechanical systems.


• Confident using a Windows laptop for diagnostics, reporting, and communication.


• Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces.


• Excellent customer service and communication skills (written and verbal).


• Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller


• Full UK driving licence.


• Networking self‑check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role.


• Experience adhering to SLAs and managing high‑priority callouts.


• Understanding of health & safety in the field (risk awareness, safe working, customer site standards).


• Experience with hardware/software upgrades, device configuration, or remote support tools.


• Coaching/mentoring ability (supporting less experienced engineers).


• 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days


• Company Car


• Competitive company pension scheme


• Ongoing training and development


• Private medical insurance for all employees (enhanced membership can be purchased for other family members)


• Dental insurance for all employees


• Life assurance


• Employee assistance programme


• Employee Wellbeing events and Mental Health First Aiders


• Employee My Benefits portal offering extensive retail discount