Hardware Engineer - Hampshire

Spectrum IT Recruitment; Winchester; On-site; GBP 40,500 - 49,500; Full time

Job summary

A growing IT services company is seeking a Hardware Engineer to join their Winchester offices. This role includes providing hands-on hardware and device support, managing service tickets, and collaborating closely with users and IT teams. Ideal candidates will have 3+ years of experience in hardware support, strong knowledge of Windows and Android OS, and excellent customer service skills. This position offers a salary of up to £45,000 plus benefits.

Qualifications

• 3+ years' experience in hardware support and device troubleshooting.
• Strong knowledge of Windows 11, Android OS, and Microsoft O365.
• Confident communicator with strong customer service abilities.

Responsibilities

• Support and manage hardware refreshes, upgrades, and tickets.
• Assist with IT projects and escalated hardware issues.

Skills

Hardware support

Device troubleshooting

Windows 11 knowledge

Android OS knowledge

Customer service skills

Networking basics

Microsoft Intune

MDM experience

Job description

Hardware Engineer - up to £45,000+ benefits

Winchester offices

The Hardware Engineer joins a growing team who have seen a surge in Hardware support needs due to company growth and investment.

The Hardware Engineer will provide hands‑on hardware and device support, managing service desk tickets, resolving incidents, and ensuring SLAs and KPIs are met. The role involves close interaction with end users, internal IT teams, and third-party suppliers.

Key Responsibilities

• Support and manage hardware refreshes, upgrades, and hardware‑related support tickets
• Support laptops, desktops, mobile devices, printers, and peripherals
• Deploy and manage devices using Microsoft Intune and MDM solutions
• Build and maintain Windows and Android OS images for workstations and laptops.
• Assist with IT projects and escalated hardware issues

Skills & Experience

• 3+ years' Hardware support / Device troubleshooting experience
• Strong knowledge of Windows 11, Android OS and Microsoft packages; O365, etc
• Experience with MDM platforms
• Confident communicator with strong customer service skills
• Good understanding of Networking basics and troubleshooting
• Microsoft Intune and Azure AD

Candidates applying must be commutable from their offices near Winchester Hampshire and be eligible to work in the UK.