Hard Facilities (FM) Contract Manager

JR United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Hard FM Contract Manager to oversee the management of hard services across their operational sites in London. This role involves ensuring service delivery meets contractual obligations while effectively communicating with stakeholders. The successful candidate will enjoy a permanent contract with a well-known not-for-profit organization, along with generous benefits including a pension scheme, ample leave, and access to an on-site gym. This opportunity is perfect for those with a passion for facilities management and a drive to deliver outstanding service performance.

Benefits

15% Pension

25 Days Leave + Bank Holidays

On-site Gym

Health Cash Plan

Various Other Company Benefits

Qualifications

• Experience in managing service providers and hard FM services.
• Ability to work with key stakeholder groups effectively.

Responsibilities

• Manage hard FM services through the organisation's service partner.
• Track KPIs & SLAs and ensure timely completion of jobs.

Skills

Hard FM Contract Management

Stakeholder Management

CAFM Systems

Data Analysis

IOSH Managing Safely

Education

Relevant Experience in Hard Services

Technical Engineering (Desirable)

Tools

CAFM Systems

Job description

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Hard Facilities (FM) Contract Manager, london

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Client:

Hays

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Your new company
Our client are a large not-for-profit that operate on a global scale. They are hiring a Technical Services Manager to provide technical expertise in managing M&E assets across their large operational sites in Central London.
Your new role
As Hard FM Contract Manager, you will manage the hard FM / M&E services through the organisation's nominated service partner, ensuring they are delivering a quality service and are fulfilling their contractual obligations. Key duties will include:

• Responsible for the reporting and stakeholder communications required to ensure building users and other suppliers are kept informed of delivery metrics, work-clash implications and task progress updates.
• Act as the first point for escalation and queries for Hard Services related building requirements.
• Managing the delivery of hard services;
• Tracking KPIs & SLAs
• Analysing task / job and other relevant data and ensuring timely completion of jobs
• Ensure service is being delivered in line with contractual obligations
• Holding service provider to account as required
• Ensuring all planned, reactive and remedial works are being managed and closed to the required level
• Communicating effectively with the business and internal stakeholders
• Managing service via data and relevant metrics and using this to rectify if delivery not at the required level
  

What you'll need to succeed
To succeed in this role you will require relevant experience in hard services contract management from either a provider or client direct role. You will also require:

• Experience in managing service providers and hard FM services
• Ability to work with a number of key stakeholder groups
• Experience with CAFM systems, data and analytics to deliver outstanding service performance
• IOSH Managing Safely / NEBOSH etc.
• Technical engineering equals desirable however not essential

What you'll get in return
When successful in securing this role you will receive a permanent contract with a large, well-known not-for-profit with an impressive site in London. You will also receive

• 15% pension - option to take 10% pension as cash on top of salary
• 25 days leave + bank holidays
• On-site gym
• Health cash plan
• Various other company benefits
  

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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