Contract Manager

Mitie; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

Join a forward-thinking company where you will take full financial and delivery responsibility for a portfolio of contracts. This role involves managing client relationships, ensuring compliance with statutory obligations, and driving additional revenue opportunities. You will lead a technically competent team, manage procurement, and implement effective auditing processes. With a commitment to excellence, this innovative firm offers a range of lifestyle benefits and a supportive environment for career development. If you're passionate about engineering and management, this is an exciting opportunity to make a significant impact.

Benefits

Virtual GP access

Flexible lifestyle benefits platform

High street discounts

Cycle-to-work scheme

Enhanced pension contributions

Life cover

Career development opportunities

Cash prizes for employee recognition

Qualifications

• Experience in building services maintenance management.
• Ability to manage multiple projects effectively.

Responsibilities

• Manage contracts ensuring compliance with service level agreements.
• Drive value-added sales and maintain excellent client relationships.

Skills

Contract Management

Client Relationship Management

Financial Management

Team Leadership

Project Management

Education

C&G/NVQ Level 3 in Electrical or Mechanical

Tools

Self-Auditing Systems

Job description

Join us and help deliver the exceptional, every day.

Site: The Whiteley, London

Job Overview

• Take full financial and delivery responsibility for a portfolio of contracts ensuring that JCA cost effectively deliver contracted services as well as additional services, within legislative and contractual obligations.
• Achieve contracted service levels, as well as service levels set out by JCA for contract delivery, and / or any other task completion.
• Ensure that statutory obligations are met in full and ensure that the business is not exposed to undue risks.
• Ensure that records, data and systems are maintained up to date and in accordance with standards, policies and procedures.
• Maintain excellent client relationships and maximise opportunities for additional revenue and margin and contract retention.
• Drive value added sales to the contract portfolio to increase contract margin and to promote wider business opportunities outside of the MS division.

Main Duties

• Manage an assigned contract(s), ensuring that the works are delivered with the contractual obligation and cost effectively.
• Manage contract(s) achieving a minimum gross margin as specified by the Company KPI.
• Manage PPM (statutory and routine) and reactive works to ensure delivery in accordance with contracted service level agreements and to the agreed specification.
• Using the available systems and processes, implement a self-auditing regime in order to validate that works are being completed in accordance with the Contract Execution Plan.
• Generate additional works opportunities to achieve an additional contract value as set out in specific objectives.
• Where additional work opportunities are awarded ensure that works are expedited in a timely and efficient manner, delivering the works as cost effectively as is possible.
• Ensure that all company-wide processes and procedures are fully deployed in delivering the services associated with contracted and additional works.
• Ensure that additional work opportunities are financially closed out in the month of work completion.
• Maintain WIP and ensure value does not exceed the value as indicated in the Company KPI.
• Recruit, manage, support and develop a technically competent engineering team (including technical supervision), of a size defined by the business, ensuring all duties are carried out in a safe manner (all recruitment is to be via company approved process).
• Manage the procurement and delivery of sub contracted services across the portfolio. Engage with the procurement team to ensure that best value is achieved through the supply chain.
• Submit supplier performance audit information to enable detailed analysis of supply chain performance.
• Respond to client needs for technical support in order that they can maximise their assets life expectancy and reliability.
• Ensure that the site engineering team maintain site documentation in order that records of service works are kept to the highest standards.
• Carry out site audits as dictated by the HSQE process.
• Maintain and report on activity with clients and their sites as dictated by the company and its systems.
• Liaise and attend meetings with the clients, their representatives or consultants as required, ensuring that all contractual reports are delivered in a timely manner and dictated by contractual obligations.
• Liaise with the relevant JCA departments as dictated by the business and its needs to develop and improve its delivery capability.
• Attend training and seminars to develop relevant knowledge and skills.
• Providing cover for other team members.

Qualifications and Experience

• A minimum of C&G/NVQ level 3 in Electrical or Mechanical
• Must have previous experience of management with the building services maintenance industry or equivalent
• Ability to manage multiple or single projects

About us

JCA is a multi-faceted engineering services and construction business. Our core expertise is in the development of buildings and facilities with business critical engineering systems.

We deliver a comprehensive range of services to meet the needs of commercial property owners operating in a number of industry sectors. From design and construction to fit-out and maintenance, JCA provides a bespoke solution to every client project.

JCA offers clients a first-class service at all times, operating with transparency and integrity. We are proud to provide excellence as standard and it's our mission to be recognised as leading our industry in service and innovation through engineering and business excellence.

Our defining quality is our ability to manage projects by keeping our clients' needs at the heart of everything we do. We take a collaborative and integrated approach to each of our four core business areas:

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Together our diversity makes us stronger.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Management

• Industries

  Facilities Services

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