Hands-On Pet Store Leader | Grow & Inspire Team

Jollyes Pets; Bangor; On-site; GBP 34,000 - 39,000; Full time

Benefits offered by this job

Private Healthcare

Enhanced pension scheme

Financial wellbeing package

Retail Trust membership

Employee discounts

Health & wellbeing support

Extra time off

Job summary

Jollyes Pets in Bangor is seeking a hands-on Retail Store Manager to lead a busy team on the shop floor, coach colleagues through live customer interactions, and drive sales and standards.

You will own the store’s KPIs, plan and execute improvements, and work with regional leadership to deliver an outstanding shopping experience for pets and their owners. This is a 40-hour-per-week, full-time role with weekend coverage as needed.

Qualifications

• Needs hands-on leadership on the shop floor.
• Experience running a store and managing KPIs.
• Ability to coach sales conversations and upsell.
• Strong communication and people leadership skills.

Responsibilities

• Lead by example to create a positive culture and high standards.
• Oversee store performance, KPIs, and cost controls.
• Coach team to deliver excellent customer service and pet care.
• Recruit, train and develop staff; communicate objectives clearly.
• Be hands-on on the shop floor, including deliveries and stock handling.

Skills

Pet passion

Retail management

Coaching on floor

Communication

P&L awareness

UK driving licence

Flexible weekends

Job description

Jollyes Pets in Bangor is seeking a hands-on Retail Store Manager to lead a busy team on the shop floor, coach colleagues through live customer interactions, and drive sales and standards.

You will own the store’s KPIs, plan and execute improvements, and work with regional leadership to deliver an outstanding shopping experience for pets and their owners. This is a 40-hour-per-week, full-time role with weekend coverage as needed.