Hands-On Store Manager: Lead a Pet Retail Team

Jollyes Pets; Omagh; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Private Healthcare

Enhanced pension

Employee discounts

Learning & Development

Bonus potential

Job summary

Jollyes Pets in Omagh is seeking a Retail Store Manager to lead on the shop floor, coach the team through live customer interactions, drive KPIs and manage P&L with a hands-on, customer-focused approach.

You'll build a strong sales culture, ensure pet care standards, recruit and develop staff, and report to the Regional Manager. This is a full-time role with weekends required and a comprehensive benefits package.

Qualifications

• Previous retail store management experience with a hands-on approach.
• Strong customer service and leadership skills.
• Able to manage KPIs, budgets and stock.

Responsibilities

• Lead by example on the shop floor, coaching the team through live customer interactions.
• Take full responsibility for running a successful store, including people, standards, service and financial performance.
• Build a strong in-store sales culture with upselling and add-on opportunities.
• Ensure pet care standards are delivered and promote responsible ownership.
• Deliver exceptional customer service and a great shopping experience.
• Recruit, train and develop your team and manage performance.

Skills

Retail leadership

Store management

Team coaching

P&L management

Customer service

Communication

Job description

Jollyes Pets in Omagh is seeking a Retail Store Manager to lead on the shop floor, coach the team through live customer interactions, drive KPIs and manage P&L with a hands-on, customer-focused approach.

You'll build a strong sales culture, ensure pet care standards, recruit and develop staff, and report to the Regional Manager. This is a full-time role with weekends required and a comprehensive benefits package.