Hands-On Store Manager — Lead Pet Retail Team

Jollyes; Dover; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Private Healthcare

Enhanced pension

Financial wellbeing package

Retail Trust Membership

Colleague discounts

Health & wellbeing support

Extra time off

Enhanced family leave

Recognition & rewards

Lifestyle benefits

Learning & development

Job summary

Jollyes are seeking a Store Manager in Dover to lead a busy pet retailer. The role is hands-on on the shop floor, with responsibility for delivering strong customer service, achieving store KPIs, and driving sales while managing costs.

You’ll coach your team, recruit and develop staff, and ensure best-in-class pet care and store presentation. This full-time role requires a proactive leader ready to work evenings and weekends as needed.

Qualifications

• Previous retail store management experience with a hands-on approach.
• Coaching and developing teams to improve customer service and sales.
• Ability to drive KPIs, manage costs and protect gross margin.
• Strong communication and decision-making to lead in-store.
• Commercial awareness and ability to manage P&L with proactive plans.
• Own transport and a UK driving licence for regional cover.

Responsibilities

• Lead by example and foster an excellent in-store culture.
• Have full responsibility for running the store and achieving targets.
• Coach the team to upsell and enhance customer value.
• Ensure high standards of pet care, welfare and safety.
• Deliver outstanding customer service and shopping experience.
• Recruit, train, and develop staff while managing performance.

Skills

Retail store management

People coaching

KPIs and P&L

Customer service

Communication

Driving license

Hands-on leadership

Job description

Jollyes are seeking a Store Manager in Dover to lead a busy pet retailer. The role is hands-on on the shop floor, with responsibility for delivering strong customer service, achieving store KPIs, and driving sales while managing costs.

You’ll coach your team, recruit and develop staff, and ensure best-in-class pet care and store presentation. This full-time role requires a proactive leader ready to work evenings and weekends as needed.