Hands-On Store Manager — Pets Retail Leader

Jollyes; Omagh; Remote; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Private Healthcare

Enhanced pension

Flexible bonus potential

Colleague Discounts

Health & Wellbeing Support

Extra Time Off

Learning & Development

Cycle to Work

Job summary

Jollyes Omagh is seeking a hands-on Retail Store Manager to lead daily operations on the shop floor, coaching a team and delivering an exceptional customer experience for pets and their owners.

You will drive KPIs, manage costs, and maximise turnover while maintaining high store standards. This full-time role requires energetic leadership with weekend flexibility and a passion for retail and pets.

Qualifications

• Hands-on leadership on the shop floor and coaching your team.
• Proven ability to run a store and manage KPIs: people, standards, customer service, finance.
• Comfortable coaching upselling and add-on conversations with customers.
• Able to communicate objectives clearly and build high-performing teams.

Responsibilities

• Lead by example to create a positive culture and working environment.
• Run the store end-to-end, maximise turnover and gross margin while controlling costs.
• Build a strong in-store sales culture with great customer conversations.
• Ensure high standards of pet care and customer service.
• Recruit, train and develop your team and manage performance.

Skills

Passion for pets

Store management

Upselling

Team development

P&L awareness

Job description

Jollyes Omagh is seeking a hands-on Retail Store Manager to lead daily operations on the shop floor, coaching a team and delivering an exceptional customer experience for pets and their owners.

You will drive KPIs, manage costs, and maximise turnover while maintaining high store standards. This full-time role requires energetic leadership with weekend flexibility and a passion for retail and pets.