Pool Operations Supervisor: Splash & Guest Experience Lead

Butlin's; Hemel Hempstead; On-site; GBP 22,000 - 28,000; Full time

Job summary

Butlin's is seeking a Supervisor Plus to act as the on-the-ground driver of daily operations across Splash Waterworld and accommodation. You will lead teams, coach staff, and ensure standards and guest experience remain exceptional while managing fluctuating guest demand.

Key duties include auditing, staff development, health and safety, and delivering strong guest feedback. Prior experience in a guest-facing role and a hands-on leadership style are essential.

Qualifications

• Proven leadership of multi-skilled teams.
• Ability to coach and develop staff to meet targets.
• Strong customer focus and guest experience mindset.

Responsibilities

• Lead and coach the pool and accommodation teams to meet daily targets.
• Maintain safety, compliance and high guest experience across Splash and accommodation.
• Drive add-on sales and promotions while managing shifts and rosters.

Skills

Leadership

Coaching

Team leadership

Guest service

Job description

Butlin's is seeking a Supervisor Plus to act as the on-the-ground driver of daily operations across Splash Waterworld and accommodation. You will lead teams, coach staff, and ensure standards and guest experience remain exceptional while managing fluctuating guest demand.

Key duties include auditing, staff development, health and safety, and delivering strong guest feedback. Prior experience in a guest-facing role and a hands-on leadership style are essential.