Hands-On On-Site Accommodation Manager

EREC Estates Limited; Leicester; On-site; GBP 28,000 - 36,000; Full time

Job summary

EREC Estates Limited is seeking a confident, organised Accommodation Manager to oversee the day-to-day operation of a mixed residential property in Leicester, including studios and 1–4 bedroom flats for students, working professionals, other adult residents and short-stay guests.

The role is hands-on and on-site, requiring a visible presence, practical decision‑making and the ability to coordinate lettings, safety, maintenance and occupancy.

Qualifications

• Experience in accommodation or property management
• Experience coordinating day-to-day building operations with tenants
• Understanding lettings processes: enquiries, viewings, contracts, checks-in/out
• Experience coordinating repairs and service providers
• Strong admin, record-keeping and IT skills
• Confident, professional, customer-focused communicator
• Highly organized and proactive with independent work
• Hands-on, practical approach to site operations
• Awareness of health and safety and residential compliance
• Familiar with serviced accommodation, short lets or hotels
• Experience supervising cleaning/maintenance staff
• Experience marketing vacancies and occupancy management

Responsibilities

• Manage daily operation, presentation, safety and security of the property and communal areas.
• Be main on-site contact for residents, tenants, short-stay guests, contractors, suppliers and other visitors.
• Handle accommodation enquiries, arrange viewings and follow up prospective tenants through the lettings process.
• Support applications, right-to-rent checks, tenancy documentation, deposits, rent payments, renewals, check-ins and check-outs.
• Maintain accurate tenancy, occupancy, booking, rent, deposit and site records.
• Coordinate maintenance, repairs, inspections and contractor access; follow up works to ensure they are completed to an acceptable standard.
• Support health and safety, fire safety and property compliance, keeping records organised and reporting defects or hazards promptly.
• Coordinate cleaning, apartment preparation, linen and guest requirements between occupancies and short-stay bookings.
• Support short-let operations, including Airbnb/Booking.com or other approved platforms, guest communication, booking calendars, availability and occupancy planning where required.
• Supervise and coordinate cleaning and maintenance staff, allocate priorities and monitor standards of work.
• Support marketing of vacancies, monitor enquiries and occupancy, and provide regular operational and financial reports to Head Office.

Skills

Accommodation management

Tenant relations

Lettings process

Administrative skills

Communication

Organization

Health and safety

Channel management

Marketing occupancy

Problem solving

Job description

EREC Estates Limited is seeking a confident, organised Accommodation Manager to oversee the day-to-day operation of a mixed residential property in Leicester, including studios and 1–4 bedroom flats for students, working professionals, other adult residents and short-stay guests.

The role is hands-on and on-site, requiring a visible presence, practical decision‑making and the ability to coordinate lettings, safety, maintenance and occupancy.