Assistant Accommodation Manager

Ritz Recruitment; Portsmouth; On-site; GBP 21,000 - 25,000; Full time

Job summary

Ritz Recruitment are assisting with the recruitment of an Assistant Accommodation Manager for a vibrant student housing operation in Portsmouth. This temporary, immediate-start role focuses on day-to-day management and delivering outstanding service to residents.

You will coordinate maintenance, safety, and check-ins, respond to enquiries, and support events and budgeting. The ideal candidate has experience in student accommodation, hospitality or property management, and strong IT and

Qualifications

• Experience in student accommodation, hospitality, property management or a related sector.
• Customer service-focused role experience.
• Strong communication skills, both verbal and written.
• Excellent organisational and time management abilities.
• Ability to work independently while also contributing to a team.
• Strong problem-solving and conflict resolution skills.

Responsibilities

• Support the management of daily accommodation operations, including maintenance, cleaning, security and health & safety compliance.
• Respond to resident enquiries, requests and concerns professionally, delivering exceptional customer service.
• Coordinate maintenance and repair works, liaising with contractors and service providers as required.
• Assist with student arrivals and departures, ensuring a smooth check-in and check-out experience.
• Support budgeting activities and help manage accommodation supplies and resources effectively.
• Assist in planning and delivering engaging social events and community-building activities for residents.
• Uphold company policies and accommodation regulations, addressing issues fairly and professionally.
• Maintain accurate records, update property management systems, and prepare reports when required.
• Support emergency response procedures and assist with out-of-hours issues as needed.
• Contribute positively to a collaborative team culture.
• Undertake additional duties as reasonably required by management.

Skills

Customer service

Communication skills

Organisational skills

Teamwork

IT skills (MS Office)

Tools

Microsoft Office

Job description

Assistant Accommodation Manager, Portsmouth PO1

Temporary, Immediate Start, £15ph

Proactive and customer-focused Assistant Accommodation Manager required to support the day-to-day operation of a vibrant student accommodation in Portsmouth.

This is an exciting opportunity for someone with experience in student accommodation, hospitality, property management, or a customer-facing environment who enjoys delivering outstanding service and making a positive impact on residents' lives.

Key Responsibilities

• Support the management of daily accommodation operations, including maintenance, cleaning, security, and health & safety compliance.
• Respond to resident enquiries, requests, and concerns professionally, delivering exceptional customer service at all times.
• Coordinate maintenance and repair works, liaising with contractors and service providers as required.
• Assist with student arrivals and departures, ensuring a smooth and positive check-in and check-out experience.
• Support budgeting activities and help manage accommodation supplies and resources effectively.
• Assist in planning and delivering engaging social events and community-building activities for residents.
• Uphold company policies and accommodation regulations, addressing issues fairly and professionally.
• Maintain accurate records, update property management systems, and prepare reports when required.
• Support emergency response procedures and assist with out-of-hours issues as needed.
• Contribute positively to a collaborative team culture.
• Undertake additional duties as reasonably required by management.

Skills & Experience

• Experience within student accommodation, hospitality, property management, or a related sector.
• Previous experience in a customer service-focused role.
• Strong communication skills, both verbal and written.
• Excellent organisational and time management abilities.
• Ability to work independently while also contributing effectively within a team.
• Strong problem-solving and conflict resolution skills.
• Good IT skills, including Microsoft Office applications.
• A flexible approach and the ability to manage multiple priorities in a fast-paced environment.
• A positive, proactive attitude with a willingness to learn and develop.