Assistant Accommodation Manager

Ritz Recruitment Ltd; Purbrook; On-site; GBP 18,000 - 23,000; Part time

Job summary

Ritz Recruitment Ltd is seeking an Assistant Accommodation Manager in Portsmouth for a temporary, immediate-start position. The role focuses on supporting day-to-day operations of a vibrant student accommodation, with duties spanning maintenance, safety, and resident services.

Ideal candidates will have experience in student housing, hospitality, or property management, plus strong communication and organisational skills.

Qualifications

• Experience in student accommodation, hospitality, property management, or related sector.
• Strong communication skills, both verbal and written.
• Excellent organisational and time management abilities.

Responsibilities

• Support management of daily accommodation operations including maintenance, cleaning, security, and health & safety compliance.
• Respond to resident enquiries and concerns with exceptional customer service.
• Coordinate maintenance and repairs with contractors and service providers.
• Assist with student arrivals and departures to ensure smooth check-in/out.
• Support budgeting activities and manage accommodation supplies.
• Plan and deliver social events and community-building activities for residents.
• Uphold policies and accommodation regulations; address issues professionally.
• Maintain accurate records, update property management systems, and prepare reports.

Skills

Student accommodation

Customer service

Communication

Organisation

Teamwork

Problem-solving

Tools

Microsoft Office

Job description

Assistant Accommodation Manager, Portsmouth PO1

Temporary, Immediate Start, £15ph

Proactive and customer-focused Assistant Accommodation Manager required to support the day-to-day operation of a vibrant student accommodation in Portsmouth.

This is an exciting opportunity for someone with experience in student accommodation, hospitality, property management, or a customer-facing environment who enjoys delivering outstanding service and making a positive impact on residents' lives.

Key Responsibilities

• Support the management of daily accommodation operations, including maintenance, cleaning, security, and health & safety compliance.
• Respond to resident enquiries, requests, and concerns professionally, delivering exceptional customer service at all times.
• Coordinate maintenance and repair works, liaising with contractors and service providers as required.
• Assist with student arrivals and departures, ensuring a smooth and positive check-in and check-out experience.
• Support budgeting activities and help manage accommodation supplies and resources effectively.
• Assist in planning and delivering engaging social events and community-building activities for residents.
• Uphold company policies and accommodation regulations, addressing issues fairly and professionally.
• Maintain accurate records, update property management systems, and prepare reports when required.
• Support emergency response procedures and assist with out-of-hours issues as needed.
• Contribute positively to a collaborative team culture.
• Undertake additional duties as reasonably required by management.

Skills & Experience

• Experience within student accommodation, hospitality, property management, or a related sector.
• Previous experience in a customer service-focused role.
• Strong communication skills, both verbal and written.
• Excellent organisational and time management abilities.
• Ability to work independently while also contributing effectively within a team.
• Strong problem-solving and conflict resolution skills.
• Good IT skills, including Microsoft Office applications.
• A flexible approach and the ability to manage multiple priorities in a fast-paced environment.
• A positive, proactive attitude with a willingness to learn and develop.