Hands-on Ecommerce & Logistics Operations Coordinator

Henderson Brown; Peterborough; On-site; GBP 32,000 - 38,000; Full time

Job summary

Henderson Brown is seeking an experienced Operations Coordinator for its Peterborough site to drive ecommerce fulfilment, warehouse and logistics activities.

You will manage picking/packing/dispatch for D2C orders, oversee stock control and coordinate with the 3PL, couriers and internal teams to maintain service levels and accurate stock. The role requires hands-on leadership, strong organisation and proactive problem solving in a fast-growing consumer goods environment.

Qualifications

• Experience in Operations, Warehouse, Logistics, Ecommerce Fulfilment or a similar role.
• Comfortable working hands-on within a warehouse environment.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent communication skills, with the confidence to represent the business with customers, third-party partners and senior stakeholders.
• Proficient in Microsoft Office, particularly Excel, with experience using ERP or inventory management systems.
• Experience with ecommerce fulfilment, FMCG, D2C or subscription-based businesses would be advantageous.
• Understanding of inventory and logistics KPIs such as OTIF and stock accuracy.
• Proactive, entrepreneurial and solution-focused, with a genuine willingness to roll your sleeves up and get involved.
• Self-motivated and comfortable working independently, taking ownership and driving continuous improvement.

Responsibilities

• Oversee the accurate and timely picking, packing and dispatch of D2C and website orders.
• Take on hands-on role across warehouse activities, inventory control and logistics.
• Collaborate with the third-party operator, couriers, suppliers and internal teams to maintain service levels.
• Resolve issues quickly and ensure stock is accurate and available.
• Provide regular updates to senior stakeholders and contribute to process improvements.

Skills

Operations

Warehouse

Logistics

Ecommerce fulfilment

Excel

ERP systems

Inventory management

Communication skills

Problem solving

Tools

Microsoft Office

Job description

Henderson Brown is seeking an experienced Operations Coordinator for its Peterborough site to drive ecommerce fulfilment, warehouse and logistics activities.

You will manage picking/packing/dispatch for D2C orders, oversee stock control and coordinate with the 3PL, couriers and internal teams to maintain service levels and accurate stock. The role requires hands-on leadership, strong organisation and proactive problem solving in a fast-growing consumer goods environment.