Deputy Store Manager — Pet Retail Leader

Jollyes The Pet People; Clydebank; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Bonus up to £2,000 p.a.

Financial Wellbeing Package (Stream)

Retail Trust Membership

Colleague Discounts: 30% off Jollyes

Health & Wellbeing Support

Extra Time Off

Enhanced Family Leave

Recognition & Rewards: Top Dog Award

Lifestyle Benefits: Cycle2Work

Learning & Development

Job summary

Jollyes Pets Clydebank is seeking a hands-on Deputy Manager to support the Store Manager, coach the team, and drive excellent customer service on the shop floor. The role involves leading by example, managing daily KPIs, and contributing to turnover and gross margin while controlling costs.

You’ll work 40 hours a week across 5 days with some evenings and weekends, enjoy a competitive salary of £28,038 per year plus a bonus up to £2,000, and access a range of benefits.

Qualifications

• Some previous retail supervisory or management experience, with a hands-on approach and a readiness to step up and lead when needed.
• Commercially confident on the shop floor – comfortable modelling and encouraging upselling and add-on sales conversations with customers.
• Clear communicator who can motivate a team and support succession planning for future leaders.
• Has contributed to strong business performance and KPIs in a previous role, while helping maintain high store standards, health & safety, and legal compliance.
• Commercially aware, with an interest in developing your understanding of P&L management.
• Own transport with a UK driving licence, as occasional out-of-hours store visits or regional cover may be needed.

Responsibilities

• Supporting your Store Manager in leading the team day-to-day, deputising fully in their absence and helping create an excellent culture and working environment, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
• Running a successful store—helping to manage KPIs around people, store standards, customer service, and financial performance, and playing a key role in maximising turnover and gross margin while controlling costs.
• Helping build a strong sales culture in-store: coaching your team to spot every opportunity to add value for the customer - confidently suggesting complementary products, seasonal offers, or additional services that genuinely improve the experience for pets and their owners.
• Ensuring you and your team deliver the highest standards of pet care, with pet welfare always the top priority, and promoting responsible pet ownership.
• Delivering exceptional customer service and a great shopping experience, with strong pet and product knowledge across the team.
• Supporting the recruitment, motivation, training and development of your team, and helping to promote Jollyes as an employer of choice locally.
• Sharing clear communication of key business updates and individual/team objectives.
• Genuinely hands-on, not office-based. You'll be out front with your team and customers — helping with deliveries, walking the floor, and helping drive performance through what you see and do in-store, not from behind a screen.
• Physically active by nature. Our products can be heavy and retail keeps you on your feet most of the day — if the idea of a desk job doesn't appeal, this could be exactly what you're looking for.

Skills

Pet care passion

Retail supervisory experience

Upselling & add-on Sales

Team motivation & succession

P&L awareness

UK driving licence

Job description

Jollyes Pets Clydebank is seeking a hands-on Deputy Manager to support the Store Manager, coach the team, and drive excellent customer service on the shop floor. The role involves leading by example, managing daily KPIs, and contributing to turnover and gross margin while controlling costs.

You’ll work 40 hours a week across 5 days with some evenings and weekends, enjoy a competitive salary of £28,038 per year plus a bonus up to £2,000, and access a range of benefits.