Handover Advisor

Big Motoring World; Leeds; On-site; GBP 19,000 - 23,000; Full time

Job summary

Big Motoring World is seeking a friendly and professional Handover Advisor to guide customers through their vehicle handover with excellent service. Your role includes presenting a professional front, coordinating appointments, ensuring vehicle preparation and paperwork accuracy, and explaining essential features to customers to guarantee a safe, confident driving experience from collection.

You will also support part exchanges, process tax and insurance steps where needed, and aim to secure

Qualifications

• Must have a valid, full UK licence (Essential).
• Well-presented and confident, able to communicate to a diverse customer base.
• Strong written and verbal communication abilities.
• Exceptional customer service regarding customer care.
• Good organisational skills.
• Honesty and integrity in all dealings.
• Team player with flexible working patterns.
• Effective time management and adaptability.
• Literate, numerate and proficient with computers.

Responsibilities

• Assist in handing over cars to customers with high service levels.
• Present a professional front and champion excellent customer service.
• Inform customers of progress and arrange appointments for collection.
• Ensure vehicles are checked and prepared to standard before collection.
• Check deal files for accurate paperwork and payments.
• Use online sites to tax vehicles and advise on insurance options.
• Explain vehicle features to ensure customer safety and satisfaction.
• Provide Gard X Kit if included with the order.
• Complete paperwork for Part Exchange as applicable.
• Build relationships to encourage Trust Pilot reviews and repeat business.
• Complete paperwork tasks efficiently with high accuracy.

Skills

UK driving licence

Professional presentation

Verbal & written communication

Customer service

Organisational skills

Honesty & integrity

Team player

Time management

Computer skills

Job description

Job Responsibilities

• As a member of the Handover team you will play a key part in the smooth handover of cars to customers ensuring the highest level of customer service is maintained.
• As part of the Handover team you will be responsible for presenting a professional front at all times and being a champion of excellent customer service.
• To ensure that Customers are kept informed of the transaction progress, including making appointments and confirmation calls in advance of the collection taking place.
• To ensure that vehicles are thoroughly checked and are prepared to the required standard in advance of the Customer collection taking place.
• To thoroughly check deal files to ensure that all relevant paperwork and monies have been received and completed correctly.
• To use online websites to tax the Customers' vehicle (or provide V62 form and relevant advice) and offer the Customer facilities to arrange their insurance.
• Hand over the vehicle to the Customer, explaining any necessary information to ensure that the Customer is fully satisfied and safe to drive from site.
• Hand over the Gard X Kit if this is included in the Customer order.
• Complete the paperwork for the Part Exchange vehicle as applicable.
• Build relationships with Customers with a view to receiving positive Trust Pilot Reviews, and repeat future business.
• Complete paperwork tasks efficiently and in a timely manner ensuring high levels of accuracy.

Required Skills & Qualifications

• Must have a valid, full UK licence (Essential) - Any job offer that requires driving company vehicles is subject to a DVLA check, and applicants with six or more penalty points or a previous disqualification may not meet our insurance requirements and therefore may not be eligible for employment.
• A well-presented, confident individual who is comfortable communicating to a diverse customer base
• Good communicative skills (oral and written)
• Exceptional customer service skills/a positive attitude to customer care
• Strong organisational skills
• Honesty and integrity
• Team player
• Effective time management and flexibility in working patterns needed
• Literate, numerate and proficient computer skills

Company Information

Big Motoring World is a trading name of Bapchild Motoring World (Kent) Limited. Company number 04742605. Registered in England and Wales. Registered office address: Big Motoring World Head Office, Bailey Drive, Gillingham Business Park, Gillingham, Kent, ME8 0PZ. VAT No: 812 457 050. Bapchild Motoring World (Kent) Ltd is authorised and regulated by the Financial Conduct Authority, FCA Registered Number 686118.

Financial Information & Disclosure

• Bapchild Motoring World (Kent) Ltd is authorised and regulated by the Financial Conduct Authority (FCA), FCA Registered Number 686118 for credit brokering activities. Bapchild Motoring World (Kent) Ltd is a Credit Broker, not a lender. We offer a limited range of finance products that we have selected.
• We will receive a commission from the lender for introducing you, which will either be a fixed fee or a fixed percentage of the amount you borrow. The lenders we work with pay commission at different rates. The exact amount of finance commission will be disclosed to you in good time before the conclusion of your finance agreement. Whilst we strive to provide you with suitable finance options, we receive financial incentives from our lenders which may influence the options we present. As a result, the products offered may not reflect the most competitive or impartial terms available in the wider market.
• Bapchild Motoring World (Kent) Ltd t/a Big Motoring World is also an Authorised Representative of AutoProtect (MBI) Limited, which is authorised and regulated the Financial Conduct Authority for Insurance Distribution (Firm Reference Number 312143).

Financial Terms

• Purchase Fee (included in optional final payment)
• Total Amount Payable
• Representative APR 11.9%
• Interest Charges
• Interest Rate (Fixed) 11.2%

Other Information

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Compliance

All our calls are recorded for monitoring and training purposes.