Handover Advisor

Big Motoring World Group; Leeds; On-site; GBP 24,930 - 30,470; Full time

Job summary

A leading automotive company based in Leeds is looking for a full-time team member to join their Handover team. You will ensure a seamless handover of vehicles to customers, maintaining high customer service standards. Responsibilities include informing customers about transaction progress, checking vehicles, and handling paperwork. Candidates must possess a valid UK driving licence, excellent communication, and customer service skills. This role presents an opportunity to build positive customer relationships and contribute to the company’s reputation.

Qualifications

• Must have a valid, full UK licence.
• Exceptional customer service skills.
• Good communicative skills (oral and written).
• Well-presented and confident individual.

Responsibilities

• Ensure customers are informed of transaction progress.
• Check vehicles and prepare for collection.
• Provide necessary paperwork and advice to customers.
• Build relationships with customers to encourage repeat business.

Skills

Customer service skills

Communication skills

Organisational skills

Team player

Time management

Job description

Job Types: Full-time, Permanent (In person)

Pay: Up to £27,700.00 per year

Must have a valid, full UK licence (Essential)

About the role

As a member of the Handover team you will play a key part in the smooth handover of cars to customers ensuring the highest level of customer service is maintained. As part of the Handover team you will be responsible for presenting a professional front at all times and being a champion of excellent customer service.

Key Responsibilities

To ensure that Customers are kept informed of the transaction progress, including making appointments and confirmation calls in advance of the collection taking place.

To ensure that vehicles are thoroughly checked and are prepared to the required standard in advance of the Customer collection taking place.

To thoroughly check deal files to ensure that all relevant paperwork and monies have been received and completed correctly.

To use online websites to tax the Customers’ vehicle (or provide V62 form and relevant advice) and offer the Customer facilities to arrange their insurance.

Hand over the vehicle to the Customer, explaining any necessary information to ensure that the Customer is fully satisfied and safe to drive from site.

Hand over the Gard X Kit if this is included in the Customer order.

Complete the paperwork for the Part Exchange vehicle as applicable.

Build relationships with Customers with a view to receiving positive Trust Pilot Reviews, and repeat future business.

Complete paperwork tasks efficiently and in a timely manner ensuring high levels of accuracy.

Person specification

Must have a valid, full UK licence (Essential) - Any job offer that requires driving company vehicles is subject to a DVLA check, and applicants with six or more penalty points or a previous disqualification may not meet our insurance requirements and therefore may not be eligible for employment.

A well-presented, confident individual who is comfortable communicating to a diverse customer base

Good communicative skills (oral and written)

Exceptional customer service skills/a positive attitude to customer care

Strong organisational skills

Honesty and integrity

Team player

Effective time management and flexibility in working patterns needed

Literate, numerate and proficient computer skills

Enter the vehicle details to perform a used car quick search

Purchase Fee (included in optional final payment)

Total Amount Payable

Representative APR

11.9%

Interest Charges

Interest Rate (Fixed)

11.2%

All our calls are recorded for monitoring and training purposes

Big Motoring World is a trading name of Bapchild Motoring World (Kent) Limited.

Company number 04742605 Registered in England and Wales.

Big Motoring World is a trading name of Bapchild Motoring World (Kent) Limited. Company number 04742605. Registered in England and Wales. Registered off address: Big Motoring World Head Office, Bailey Drive, Gillingham Business Park, Gillingham, Kent, ME8 0PZ. VAT No: 812 457 050. Bapchild Motoring World (Kent) Ltd is authorised and regulated by the Financial Conduct Authority, FCA Registered Number 686118.

Bapchild Motoring World (Kent) Ltd is authorised and regulated by the Financial Conduct Authority (FCA), FCA Registered Number 686118 for credit brokering activities. Bapchild Motoring World (Kent) Ltd is a Credit Broker, not a lender. We offer a limited range of finance products that we have selected.

We will receive a commission from the lender for introducing you, which will either be a fixed fee or a fixed percentage of the amount you borrow. The lenders we work with pay commission at different rates. The exact amount of finance commission will be disclosed to you in good time before the conclusion of your finance agreement. Whilst we strive to provide you with suitable finance options, we receive financial incentives from our lenders which may influence the options we present. As a result, the products offered may not reflect the most competitive or impartial terms available in the wider market.

Bapchild Motoring World (Kent) Ltd t/a Big Motoring World is also an Authorised Representative of AutoProtect (MBI) Limited, which is authorised and regulated the Financial Conduct Authority for Insurance Distribution (Firm Reference Number 312143).

You can verify our authorisations on the FCA's Register by visiting http://www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.