Handover Advisor

Big Motoring World Group; Wimbledon; On-site; GBP 22,000 - 32,000; Full time

Job summary

Big Motoring World is seeking a dedicated Handover Advisor to ensure a smooth customer experience at collection. You will present a professional front, coordinate appointment and tax tasks, and verify all paperwork is complete and accurate to support a seamless handover.

You will check vehicles to required standards, explain driving and safety details, and aim to build long-term customer relationships through excellent service and timely communication.

Qualifications

• Customer service excellence and a positive attitude to care.
• Clear verbal and written communication with customers.
• Strong organisational skills and reliability.
• Honesty and integrity in all dealings.
• Computer literacy and attention to detail.

Responsibilities

• Keep customers informed of transaction progress and arrange appointments.
• Ensure vehicles are checked and prepared to the required standard before collection.
• Verify paperwork and funds are complete and correct.
• Assist with online tax tasks and insurance options for customers.
• Hand over the vehicle and explain information to ensure customer safety and satisfaction.
• Present the Gard X Kit when included in the order.
• Complete paperwork for any Part Exchange as applicable.
• Build relationships with customers to encourage Trustpilot reviews and repeat business.
• Complete paperwork tasks accurately and promptly.

Skills

Customer service

Communication

Time management

Team player

Honesty and integrity

Computer skills

Organisational skills

Job description

Job Types: Full-time, Permanent (In person)

Licence/Certification: Driving Licence (required)

As a member of the Handover team you will play a key part in the smooth handover of cars to customers ensuring the highest level of customer service is maintained. As part of the Handover team you will be responsible for presenting a professional front at all times and being a champion of excellent customer service.

Key Responsibilities

• To ensure that Customers are kept informed of the transaction progress, including making appointments and confirmation calls in advance of the collection taking place.
• To ensure that vehicles are thoroughly checked and are prepared to the required standard in advance of the Customer collection taking place.
• To thoroughly check deal files to ensure that all relevant paperwork and monies have been received and completed correctly.
• To use online websites to tax the Customers’ vehicle (or provide V62 form and relevant advice) and offer the Customer facilities to arrange their insurance.
• Hand over the vehicle to the Customer, explaining any necessary information to ensure that the Customer is fully satisfied and safe to drive from site.
• Hand over the Gard X Kit if this is included in the Customer order.
• Complete the paperwork for the Part Exchange vehicle as applicable.
• Build relationships with Customers with a view to receiving positive Trust Pilot Reviews, and repeat future business.
• Complete paperwork tasks efficiently and in a timely manner ensuring high levels of accuracy.

Person specification

• Must have a valid, full UK licence (Essential) - Any job offer that requires driving company vehicles is subject to a DVLA check, and applicants with six or more penalty points or a previous disqualification may not meet our insurance requirements and therefore may not be eligible for employment.
• A well-presented, confident individual who is comfortable communicating to a diverse customer base
• Good communicative skills (oral and written)
• Exceptional customer service skills/a positive attitude to customer care
• Strong organisational skills
• Honesty and integrity
• Team player
• Effective time management and flexibility in working patterns needed
• Literate, numerate and proficient computer skills
• Enter the vehicle details to perform a used car quick search

Personal Contract Purchase Representative Example

• Total Price
• Total Deposit
• Total Amount of Credit
• Agreement Term
• 49 months
• Annual Mileage
• 10,000 miles
• Excess per mile
• 4p
• Option to Purchase Fee
• First Payment
• 47 Payments
• Optional Final Payment
• Interest Charges
• Annual Fixed Interest Rate
• 6.32%
• APR
• 12.9%
• Total Amount Payable

All our calls are recorded for monitoring and training purposes
Big Motoring World is a trading name of Bapchild Motoring World (Kent) Limited.
Company number 04742605 Registered in England and Wales.

Big Motoring World is a trading name of Bapchild Motoring World (Kent) Limited. Company number 04742605. Registered in England and Wales. Registered off address: Big Motoring World Head Office, Bailey Drive, Gillingham Business Park, Gillingham, Kent, ME8 0PZ. VAT No: 812 457 050. Bapchild Motoring World (Kent) Limited is authorised and regulated by the Financial Conduct Authority, FCA Registered Number 686118.

Bapchild Motoring World (Kent) Limited t/a Big Motoring World is authorised and regulated by the Financial Conduct Authority for Consumer Credit activities; our Firm Reference Number (FRN) is 686118. Bapchild Motoring World (Kent) Limited t/a Big Motoring World is also an Appointed Representative of Automotive Compliance Ltd for Insurance distribution purposes. Automotive Compliance Ltd is authorised and regulated by the Financial Conduct Authority for Firm Reference number is 497010.

We will receive a commission from the lender for introducing you, which will either be a fixed fee or a fixed percentage of the amount you borrow. The lenders we work with pay commission at different rates. The exact amount of finance commission will be disclosed to you in good time before the conclusion of your finance agreement. Whilst we strive to provide you with suitable finance options, we receive financial incentives from our lenders which may influence the options we present. As a result, the products offered may not reflect the most competitive or impartial terms available in the wider market.

You can verify our authorisations on the FCA's Register by visiting http://www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.