Handover Advisor

Big Motoring World Group; Camberley; On-site; GBP 24,930 - 30,470; Full time

Job summary

A leading automotive company in Camberley is seeking a dedicated Handover team member to ensure smooth vehicle handovers and exceptional customer service. The ideal candidate will possess a valid UK license and excel in communication and organizational skills. Responsibilities include informing customers about their transactions, ensuring vehicle readiness, and building strong customer relationships to foster positive reviews. This full-time position requires a professional demeanor and a commitment to high customer service standards.

Qualifications

• Must have a valid, full UK license.
• Well-presented and confident in customer interactions.
• Proficient in literacy, numeracy, and computer skills.

Responsibilities

• Inform customers of transaction progress and collection appointments.
• Ensure vehicles meet required standards before handover.
• Verify deal files and complete necessary paperwork.
• Explain vehicle information to customers at handover.
• Build relationships to promote positive reviews.

Skills

Customer service skills

Communication skills

Organisational skills

Time management

Computer skills

Job description

Job Types: Full-time, Permanent (In person)

Pay: Up to £27,700.00 per year

Must have a valid, full UK licence (Essential)

About the Role

As a member of the Handover team you will play a key part in the smooth handover of cars to customers ensuring the highest level of customer service is maintained. As part of the Handover team you will be responsible for presenting a professional front at all times and being a champion of excellent customer service.

Key Responsibilities

• Inform customers of transaction progress, making appointments and confirmation calls in advance of collection.
• Ensure vehicles are thoroughly checked and meet required standard before customer collection.
• Verify deal files to confirm all relevant paperwork and monies received and completed correctly.
• Use online websites to tax the customer’s vehicle (or provide V62 form and relevant advice) and offer insurance arrangements.
• Hand over the vehicle to the customer, explaining necessary information to ensure safety and satisfaction.
• Provide the Garden X Kit if included in the customer order.
• Complete paperwork for the Part Exchange vehicle as applicable.
• Build relationships with customers to receive positive Trust Pilot reviews and repeat business.
• Complete paperwork tasks efficiently and timely, ensuring high accuracy.

Person Specification

• Well‑presented, confident individual comfortable communicating to diverse customers.
• Good oral and written communication skills.
• Exceptional customer service skills and a positive attitude.
• Strong organisational skills, honesty, integrity, and team player.
• Effective time management and flexibility in working patterns.
• Literacy, numeracy, and proficient computer skills.
• Ability to enter vehicle details to perform a used car quick search.

All our calls are recorded for monitoring and training purposes.

Bapchild Motoring World (Kent) Limited t/a Big Motoring World is authorised and regulated by the Financial Conduct Authority (FCA). Registered Number: 686118.