Full Time Receptionist

Big Motoring World Group; Warrington; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Big Motoring World in Warrington is seeking a Receptionist to deliver an exceptional customer experience at our showroom. You will greet customers and collect their details to ensure swift service.

You will input information into our CRM, allocate customers to Sales Executives to minimise waiting times, provide refreshments, and keep the reception and coffee area tidy with correct marketing materials displayed. The role is 40 hours per week with weekend work required.

Qualifications

• Excellent in-person and telephone communication.
• Comfortable interacting with a diverse customer base.
• Maintains a professional and approachable demeanor.
• Ability to input customer details accurately into CRM.

Responsibilities

• Greet customers arriving on site.
• Capture and input customer details into CRM.
• Allocate customers to Sales Executives to minimise waiting times.
• Provide refreshments for visiting customers.
• Keep the Customer Coffee Bar clean and replenished.
• Maintain a tidy reception desk and professional showroom image.
• Answer and direct incoming calls to the relevant department.
• Ensure showroom is neat with correct marketing material.

Skills

Customer service

Communication skills

Reception duties

Professional appearance

Job description

Schedule: 2 days off a week, weekend work is required

Hours: 40 hours

Description

As a Receptionist you will be responsible for providing an exceptional, professional customer experience to our guests whilst they are at our showroom. This begins with greeting the customer and collecting the required details to ensure that they receive the service we seek to provide.

Responsibilities

To greet customers arriving on site.

To capture and input customer details onto our Customer Record System.

To effectively control the allocation of Customers to our team of Sales Executives to minimise Customer waiting times.

To provide refreshments for visiting Customers.

To ensure that the Customer Coffee Bar is kept clean and replenished.

To implement good standards of Housekeeping on the Reception Desk to promote a professional image.

To answer and direct incoming telephone calls to the relevant department.

To ensure that the Showroom is tidy and well presented with correct marketing material.

Person Specification

A well-presented, confident individual who is comfortable communicating to a diverse customer base

Good communicative skills (oral and written)

Exceptional customer service skills/a positive attitude to customer care

Enter the vehicle details to perform a used car quick search

Personal Contract Purchase Representative Example

Total Price

Total Deposit

Total Amount of Credit

Agreement Term

49 months

Annual Mileage

10,000 miles

Excess per mile

4p

Option to Purchase Fee

First Payment

47 Payments

Optional Final Payment

Interest Charges

Annual Fixed Interest Rate

6.32%

APR

12.9%

Total Amount Payable

All our calls are recorded for monitoring and training purposes
Big Motoring World is a trading name of Bapchild Motoring World (Kent) Limited.
Company number 04742605 Registered in England and Wales.

Big Motoring World is a trading name of Bapchild Motoring World (Kent) Limited. Company number 04742605. Registered in England and Wales. Registered off address: Big Motoring World Head Office, Bailey Drive, Gillingham Business Park, Gillingham, Kent, ME8 0PZ. VAT No: 812 457 050. Bapchild Motoring World (Kent) Ltd is authorised and regulated by the Financial Conduct Authority, FCA Registered Number 686118.

Bapchild Motoring World (Kent) Limited t/a Big Motoring World is authorised and regulated by the Financial Conduct Authority for Consumer Credit activities; our Firm Reference Number (FRN) is 686118. Bapchild Motoring World (Kent) Limited t/a Big Motoring World is also an Appointed Representative of Automotive Compliance Ltd for Insurance distribution purposes. Automotive Compliance Ltd is authorised and regulated by the Financial Conduct Authority for Firm Reference number is 497010.

We will receive a commission from the lender for introducing you, which will either be a fixed fee or a fixed percentage of the amount you borrow. The lenders we work with pay commission at different rates. The exact amount of finance commission will be disclosed to you in good time before the conclusion of your finance agreement. Whilst we strive to provide you with suitable finance options, we receive financial incentives from our lenders which may influence the options we present. As a result, the products offered may not reflect the most competitive or impartial terms available in the wider market.

You can verify our authorisations on the FCA's Register by visiting http://www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.