Handback Co-ordinator

Allscreens Nationwide Ltd; Wishaw; On-site; GBP 43,000 - 53,000; Full time

Benefits offered by this job

Up to 6% pension scheme

Serco discounts (cinema, Merlin, etc.)

Cycle to work scheme

Job summary

Serco is seeking a hands-on professional to support handback activities at University Hospital Wishaw and other contracts. You will coordinate lifecycle, compliance, and documentation to ensure assets remain safe and fit for continued use.

Responsibilities include maintaining the contract handback programme, liaising with NHS Boards and consultants, and supporting dispute resolution when needed. This role requires attention to detail and strong governance awareness.

Qualifications

• Degree/HND in FM, Engineering, Construction, or equivalent.
• Experience in healthcare PFI projects is required.
• Knowledge of lifecycle, compliance, and contract management.
• Familiarity with ISO 55000 or similar asset frameworks.
• Familiarity with HTMs/SHTMs, HBNs, SFG20, and CQC.

Responsibilities

• Support the planning and execution of handback activities in line with contractual clauses.
• Collaborate with Serco colleagues on lifecycle, backlog, and asset compliance.
• Be the day-to-day contact for handback matters with site team, SPV, NHS Board and consultants.
• Support validation of condition surveys and ensure documentation aligns with asset performance requirements.
• Maintain the handback programme and risk register, tracking milestones and escalating risks.
• Ensure submission of handback documents (O&M manuals, certificates, maintenance logs).
• Assist with negotiations and technical dispute resolution on lifecycle issues.
• Report progress to internal leadership and external stakeholders.

Skills

Stakeholder management

Contract management

Reading technical documentation

NHS governance awareness

Education

Degree/HND in FM, Engineering, Construction

Tools

CAFM systems

Microsoft Office

Asset databases

Job description

Full time – Permanent, 37.5 hours per week.

- £48,236.00 depending on experience plus Serco benefits.To work with the Regional Handback Manager to support Serco’s delivery of contractual obligations in the hand back of University Hospital Wishaw, and any other contracts identified, ensuring all works, documentation, and asset conditions meet the standards agreed with the SPV client and NHS customer.

Main Accountabilities:

• Support the planning and execution of handback activities, ensuring compliance with PFI contractual clauses.
• Work with Serco colleagues on lifecycle and backlog works, ensuring assets are compliant, safe, and fit for continued use.
• Act as the day to day point of contact for all handback matters with the Serco site team, SPV, NHS Board, and consultants.
• Support the general activity and validation of condition surveys, ensuring works are documented and align with asset performance requirements.
• Maintain the contract handback programme and risk register, tracking progress against milestones and escalating risks as needed.
• Ensure accurate and complete submission of handback documentation, including O&M manuals, compliance certificates, and maintenance logs.
• Support as required with negotiations and technical dispute resolution on condition, compliance, or lifecycle issues.
• Report progress regularly to internal leadership and external stakeholders.

What you will need for the role:

Criteria

Qualifications

• Degree/HND in FM, Engineering, Construction, or equivalent
• Membership of IWFM, IHEEM, or similar professional body

Experience

• FM experience within a healthcare PFI project
• Experience with contract expiry/handback phases
• Demonstrated knowledge of lifecycle, compliance, and contract management
• Working knowledge of ISO 55000 or similar asset frameworks
• Familiarity with healthcare-specific standards (HTMs/SHTMs, HBNs, SFG20, CQC)

Skills & Knowledge

• Ability to read and interpret technical/contractual documentation
• Familiarity with NHS Board processes or governance
• Proficient in CAFM systems, Microsoft Office, and asset databases
• Use of document control or compliance management tools
• Strong stakeholder communication and negotiation skills

Personal Attributes

• Detail-oriented, organised, and deadline-driven
• Calm under pressure; able to manage sensitive issues diplomatically
• Solution-focused, with a proactive approach to problem solving

What we offer:

• Up to 6% contributory pension scheme.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
• The chance to make a positive difference to the wider public.
• Interesting, varied and enjoyable work.
• A company that recognises your contribution

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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