Handback Co-ordinator

Serco Limited; Wishaw; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Up to 6% pension

Serco discounts

Cycle to work scheme

Public sector impact

Job summary

University Hospital Wishaw is seeking a Handback Co-ordinator to support Serco's handback activities. This full-time, permanent role involves ensuring compliance with contractual handback obligations, managing documentation, and coordinating with SPV and NHS stakeholders.

37.5 hours per week with a salary of £38,202–£48,236 depending on experience. The role requires a degree or HND in FM, Engineering or Construction, plus experience in healthcare PFI handbacks and lifecycle management.

Qualifications

• Degree/HND in FM, Engineering, Construction or equivalent.
• Membership of IWFM, IHEEM, or similar professional body.
• FM experience within a healthcare PFI project.
• Experience with contract expiry/handback phases.
• Knowledge of lifecycle, compliance, and contract management.
• Working knowledge of ISO 55000 or similar asset frameworks.
• Familiarity with NHS Board processes or governance.
• Ability to read and interpret technical/contractual documentation.

Responsibilities

• Support the planning and execution of handback activities per PFI clauses.
• Work on lifecycle and backlog works to ensure assets are compliant and safe.
• Act as day-to-day handback contact with site team, SPV, NHS Board, and consultants.
• Validate condition surveys and ensure documentation aligns with asset performance needs.
• Maintain handback programme and risk register with milestones and escalations.
• Ensure submission of handback docs including O&M manuals and maintenance logs.
• Support negotiations and dispute resolution on condition or lifecycle issues.
• Report progress to internal leadership and external stakeholders.

Skills

FM experience

Healthcare PFI

Handback/expiry knowledge

Lifecycle management

ISO 55000 familiarity

NHS governance

CAFM systems

Microsoft Office

Asset databases

Stakeholder negotiation

Education

Degree/HND in FM, Engineering, Construction

IWFM / IHEEM membership

Tools

CAFM software

Document control tools

Compliance management tools

Microsoft Office

Job description

Handback Co-ordinator

University Hospital Wishaw

Full time - Permanent, 37.5 hours per week.

Salary - £38,202.00 - £48,236.00 depending on experience plus Serco benefits.

To work with the Regional Handback Manager to support Serco's delivery of contractual obligations in the hand back of University Hospital Wishaw, and any other contracts identified, ensuring all works, documentation, and asset conditions meet the standards agreed with the SPV client and NHS customer.

Main Accountabilities:

• Support the planning and execution of handback activities, ensuring compliance with PFI contractual clauses.
• Work with Serco colleagues on lifecycle and backlog works, ensuring assets are compliant, safe, and fit for continued use.
• Act as the day to day point of contact for all handback matters with the Serco site team, SPV, NHS Board, and consultants.
• Support the general activity and validation of condition surveys, ensuring works are documented and align with asset performance requirements.
• Maintain the contract handback programme and risk register, tracking progress against milestones and escalating risks as needed.
• Ensure accurate and complete submission of handback documentation, including O&M manuals, compliance certificates, and maintenance logs.
• Support as required with negotiations and technical dispute resolution on condition, compliance, or lifecycle issues.
• Report progress regularly to internal leadership and external stakeholders.

What you will need for the role:

Criteria

Essential

Desirable

Qualifications

• Degree/HND in FM, Engineering, Construction, or equivalent
• Membership of IWFM, IHEEM, or similar professional body

Experience

• FM experience within a healthcare PFI project
• Experience with contract expiry/handback phases

Experience

• Demonstrated knowledge of lifecycle, compliance, and contract management
• Working knowledge of ISO 55000 or similar asset frameworks

Experience

• Familiarity with healthcare-specific standards (HTMs/SHTMs, HBNs, SFG20, CQC)

Skills & Knowledge

• Ability to read and interpret technical/contractual documentation
• Familiarity with NHS Board processes or governance

Skills & Knowledge

• Proficient in CAFM systems, Microsoft Office, and asset databases
• Use of document control or compliance management tools

Skills & Knowledge

• Strong stakeholder communication and negotiation skills

Personal Attributes

• Detail-oriented, organised, and deadline-driven
• Calm under pressure; able to manage sensitive issues diplomatically

Personal Attributes

• Solution-focused, with a proactive approach to problem solving

What we offer:

• Up to 6% contributory pension scheme.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
• The chance to make a positive difference to the wider public.
• Interesting, varied and enjoyable work.
• A company that recognises your contribution

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.